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Front Office Supervisor

Employer
University of Utah
Location
Utah, United States
Salary
Salary Not specified
Date posted
Oct 10, 2024
View more categoriesView less categories
Position Type
Administrative, Student Affairs, Multicultural Affairs
Employment Level
Mid-Level
Employment Type
Part Time


Front Office Supervisor

Job Summary

The Front Office Supervisor will supervise all checklists, functions of the Front Office, and coach plus train clerks on specific responsibilities of each department. The incumbent maintains a high level of guest service in all areas of front office operations through training of new hires and communicating with the staff on duty as well as passing on pertinent information to fellow supervisors and managers. Works closely with the Sales and Conferencing Departments to maximize hotel occupancy and revenues by coordinating room blocking, pre-registration, special requests, group arrivals and departures as well as group billing.

Responsibilities
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Responsibilities | Responsibilities include, but are not limited to: ensuring all checklists are completed daily, delegating tasks to be completed by staff, supervising and coaching clerks, teaching new hires the reservation and Front Office overall processes, and must have clear and concise communication for procedures. Entering and coordinating small group blocks and rooming lists. Must have a patient and accommodating attitude, both when interacting with guest as well as staff members. This position must be comfortable working unsupervised and dealing with challenging situations. Will be knowledgeable about the day in and out duties for the department and available for all shifts. Hours will vary so the incumbent is required to be available to work all shifts which includes early mornings, days, nights, and weekends, as well as holidays.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
High school diploma or equivalency (one year of education can be substituted for two years of related work experience) required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences


Special Instructions


Requisition Number: PRN15316N
Full Time or Part Time? Part Time
Work Schedule Summary: Days vary, must be available weekends and holidays.
Department: 01115 - Guest House
Location: Campus
Pay Rate Range: $9.62-$17.91, dependent on experience
Close Date:
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/172475


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