Information Technology Support Assistant - Extra Help
- Employer
- Governors State University
- Location
- University Park, Illinois, United States
- Salary
- Competitive Salary
- Date posted
- Oct 10, 2024
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Description
The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University . This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed.
Essential Responsibilities
90% Technology and Learning Management Support
- Provide support for LMS Integration and System Upgrade
- Responsible for testing system features and functionality
- Create training documents for technology features and updates
- Handle and troubleshoot the Learning Management System
- Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails
- Assist with the LMS and associated technologies
- Assist CTL staff in providing support for LMS technology issues
- Support students with LMS needs
- Trouble shoots and resolves complex software problems
- Assists higher level specialists as directed
Additional Responsibility
- Provide consultation, guidance and support to students in the application and use of instructional technology tools in the delivery of instruction
- Participate in CTL Projects
- Assist with efforts to prepare GSU to meet current and future challenges in teaching and learning with technology.
- Provide oversight and guidance for expanded access to a Help Desk for the university LMS.
Knowledge Required
- Preparation in utilizing instructional technologies including hardware and software, Internet-based communication technologies, LMS and distance learning techniques
- Basic knowledge in the use of emerging technologies in instruction
- Experience with web technologies, multimedia applications, and/or distance learning technology
- Ability to troubleshoot a system, test out solutions, and provide documentation on solution to problem
- Excellent interpersonal and communications skills
- Strong attention to details
- Ability to meet deadlines and project timelines.
- Demonstrated ability to work collaboratively and effectively in a team
Please attach the following to your application:
- Cover Letter
- Transcripts if applicable
- Resume
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