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Information Technology Support Assistant - Extra Help

Employer
Governors State University
Location
University Park, Illinois, United States
Salary
Competitive Salary
Date posted
Oct 10, 2024


Description

The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University . This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed.

Essential Responsibilities

90% Technology and Learning Management Support
  • Provide support for LMS Integration and System Upgrade
  • Responsible for testing system features and functionality
  • Create training documents for technology features and updates
  • Handle and troubleshoot the Learning Management System
  • Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails
  • Assist with the LMS and associated technologies
  • Assist CTL staff in providing support for LMS technology issues
  • Support students with LMS needs
  • Trouble shoots and resolves complex software problems
  • Assists higher level specialists as directed
10% Other Duties As Assigned

Additional Responsibility
  • Provide consultation, guidance and support to students in the application and use of instructional technology tools in the delivery of instruction
  • Participate in CTL Projects
  • Assist with efforts to prepare GSU to meet current and future challenges in teaching and learning with technology.
  • Provide oversight and guidance for expanded access to a Help Desk for the university LMS.
Required and Preferred Qualifications

Knowledge Required
  • Preparation in utilizing instructional technologies including hardware and software, Internet-based communication technologies, LMS and distance learning techniques
  • Basic knowledge in the use of emerging technologies in instruction
  • Experience with web technologies, multimedia applications, and/or distance learning technology
  • Ability to troubleshoot a system, test out solutions, and provide documentation on solution to problem
  • Excellent interpersonal and communications skills
  • Strong attention to details
  • Ability to meet deadlines and project timelines.
  • Demonstrated ability to work collaboratively and effectively in a team
Supplemental Information

Please attach the following to your application:
  • Cover Letter
  • Transcripts if applicable
  • Resume

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