Desktop Support Manager
- Employer
- York College of Pennsylvania
- Location
- York, Pennsylvania, United States
- Salary
- Competitive Salary
- Date posted
- Oct 8, 2024
View more categoriesView less categories
- Position Type
- Faculty Positions, Computer Sciences & Technology, Administrative, IT & Technology, Technology Administration/Other
- Employment Type
- Full Time
Job Details
Position Summary
DESCRIPTION:
Responsible for the management of Desktop Support staff and the coordination of Desktop Support projects, including the technical direction, maintenance, and support of York College and YCDS computer-related equipment.
OUTCOMES :
A reliable and secure client computing infrastructure to support all academic and administrative technology related functions.
Essential Functions
- Management of all functionality of the Desktop Support Group, including technical direction and support of all college-owned computers, mobile devices, and peripherals and their interface to the York College Network 30%
- Management and training of all Desktop Support employees. 20%
- Oversee all Desktop projects, such as; technical development of master images, hardware distribution, software updates for standardized computers, and co-management of the ITSM 20%
- Responsible for hardware/software acquisition and inventory maintenance 10%
- Provide vision and guidance in preparing for future hardware and software products 10%
- Work with academic and administrative departments to proactively address problems and ongoing technology needs or requests 5%
- Work collaboratively and innovatively with other LTS Group 5%
- Bachelor’s Degree in related field or equivalent experience
- 5 or more years’ experience with Windows Operating Systems, Macintosh OS X, and other UNIX systems including Solaris and Linux
- 2 or more years’ experience with the Windows Registry and Group Policy Editor in a network environment
- Understanding of computer security principles
- Extensive knowledge of Windows and OS X in a networked environment
- Knowledge and experience with Microsoft Active Directory
- Working knowledge of computer hardware and printers
- Ability to troubleshoot and maintain application software in a network environment
- Ability to function in a fast-paced environment
- Ability to work independently without direction
- Sufficient mobility and dexterity to conduct job responsibilities, including lifting up to 35lbs
Company
York College of Pennsylvania is an established private college nestled between Baltimore, Washington D.C., and Philadelphia. A Princeton review Best Northeastern College, our picturesque campus is home to 3500+ undergraduate and graduate students in the growing city of York, PA. We pride ourselves on our student-centric and high-impact approach to education, our emphasis on experiential learning and community engagement, our dedicated faculty, and our long-standing commitment to affordability and accessibility.
As a full-time employee of York College, employees, spouses and dependents may be able to take advantage of our tuition remission and exchange programs. In addition, the College has provided a retirement plan for eligible employees through the Teachers Insurance and Annuity Association (TIAA). Finally, York College of Pennsylvania offers two Homebuyer Incentive Programs. Alumni and soon to be alumni are able to purchase a home located within a pre-selected area of York City, and full-time York College employees are able to purchase a home located within a pre-selected area within Spring Garden Township and York City.
- Website
- https://www.ycp.edu/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert