Program Coordinator

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

School of Public Affairs

Time Type:

Full time

Work Modality:

Hybrid 02 (On Campus 2 days/Week)

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Program Coordinator is responsible for general administrative support for the Key Executive Leadership Certificate Programs. The incumbent serves as the main point of contact and coordinator for their assigned cohorts (e.g., DHS, USSS, FS, USDA, etc.), University constituents, and Key staff and faculty to develop and implement the executive education programs. Supports up to five cohorts of 20 students at a time, and additional 8-10 faculty members.

The Program Coordinator supports students, faculty, and agency representatives throughout their in-person and/or virtual programming. The position requires continuous interaction with students, faculty, government agencies and other campus constituents.

This position works directly with the Key Certificate Programs Assistant Director. This position is externally funded.

Essential Functions:

1.) Academic Program Administration

• Contact assigned faculty in every class and review syllabi to ensure that they reflect the latest agreed upon revision between the faculty and the Program Director.
  
  
• Order all books in a timely manner to ensure they are distributed to participants 30 days in advance of the program initiation.
  
  
• Reproduce all articles and case studies in a timely manner to ensure they may be distributed 30 days in advance of program initiation.
  
  
• Respond to all participant and agency inquiries before a program start.
  
  
• Create and maintain a filing system for all office records, programs, and schedules.
  
  
• Update schedules based on faculty availability. Maintain pertinent faculty and student files.
  
  

2.) Class Preparation/Student Support

• Serve as the primary point of contact for Key Executive Program students and faculty in resolving problems related to academic, financial, and administrative needs.
  
  
• Manage and schedule course evaluations; process and summarize the evaluations; and submit evaluation reports to faculty and the Program Director.
  
  
• Order and track books and other required supplies.
  
  
• Create average cost reports per student, cohort, and course.
  
  
• When classes are in session, support faculty and students by serving as an intermediary between the students and AU offices.
  
  

3.) Program Support/Event Planning

• Plan and handle all cohort orientations and graduations, and coordinate with multiple departments on campus (AU catering, AV, ID Office, etc.) as well as Agency representatives to ensure events are executed successfully.
  
  

4.) Other duties as assigned

Salary Range:

• $27.47-$29.94 per hour.
  
  

Position Type/Expected Hours of Work:

• Full-Time.
  
  
• 35 hours per week.
  
  

Required Education and Experience:

• High school diploma or equivalent
  
  
• 1-3 years of relevant experience required
  
  
• At least 2 years of administrative/program support experience required.
  
  

Preferred Education and Experience

• 2-4 years of relevant experience
  
  
• Bachelor's degree or equivalent in education, training, and experience preferred.
  
  
• Advanced skills in Microsoft Suite including Excel, Access, PowerPoint, Teams, MS Project
  
  
• Knowledgeable in Zoom, Google, Survey Monkey, and other online data management/communication platforms
  
  
• Experience working in an executive education and/or public sector environment preferred
  
  
• Proficiency in Adobe Suite
  
  
• Experience working with and maintaining databases and information management systems.
  
  
• Experience creating communications and event plans and executing those plans through a variety of methods and outlets.
  
  

Knowledge, Skills, Abilities and Other Characteristics:

• Excellent oral and written communications skills.
  
  
• Strong interpersonal and public speaking skills.
  
  
• Must be a self-starter, highly detail-oriented, possess strong organizational skills, and be able to engage in and contribute to a growing program.
  
  
• Demonstrated ability to take information and transform it into interesting and useful messages and disseminate them to the right audiences through the most effective distribution channels.
  
  
• Demonstrated ability to juggle multiple projects while meeting goals and milestones on a fluid timeline.
  
  
• Understanding of branding and the development of an organizational voice.
  
  
• Positive attitude and ability to work as part of a team.
  
  

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options .

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.
  
  

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.