Associate CIO, Enterprise Service Management

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Type of Position:Senior Professional Staff - Information Technology

Workstudy Position:

No

Job Type:Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available:

No

Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

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Department:UITS | Information Technology Services

Department's Website:

https://its.uark.edu

Summary of Job Duties:The Associate CIO, Enterprise Service Management leads and coordinates IT support functions for Information Technology Services, provides services to campus partners and stakeholders, and supports service alignment and provisioning with University of Arkansas System partners. As these engagements are part of maturing the IT customer experience, value streams, and is a key part of digital transformation, this position will lead adoption of ITIL 4 for Information Technology Services.

This senior IT leader reports to the CIO and provides strategic vision and operational plans to successfully lead and develop processes for IT constituents to make informed decisions about how to plan, stage, and execute projects and technology initiatives while aligning the decision and implementation of IT changes with the University business strategy.

This role promotes relationships throughout the University in assessing, implementing, and adopting technologies by taking a requirements-driven approach to ensure enabling technologies that not only align with organizational strategy, objectives, and needs, but are also a good fit from an organizational, operational, and architectural perspective.

The Associate CIO will articulate the IT service strategy to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. This includes requirements and business analysis, operational alignment, project, program and portfolio management, quality assurance, risk management, service management, communications, and training and documentation activities. Providing transparent and cost-efficient operational leadership is critical for this position to be successful, as is the ability to use technology to translate client/institutional needs into workable solutions.

Units reporting to this senior IT leader include:
IT Communications
Service Delivery
Change Management
Service Management
Customer Engagement
Project Management

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in management, business, or a related field from an accredited institution of higher education
  
  
• At least five years of progressive IT leadership/management experience
  
  

Applicable equivalencies may be considered on the qualifications listed above.

• Demonstrated expertise in enterprise-level project management and change management
  
  
• Demonstrated excellent oral and written communication skills with experience communicating proactively with team members and stakeholders at all levels
  
  
• Demonstrated experience creating partnerships across teams and departments
  
  
• Evidence of a deep understanding of and commitment to an excellent user experience
  
  

Required Certification:

• ITIL 4 Foundations certification and demonstrated practical application
  
  

Preferred Qualifications:

• Demonstrated service management in a higher education setting
  
  
• ITIL 4 Managing Professional certification and implementation
  
  
• Demonstrated exceptional interpersonal and leadership skills in collaboration, facilitation, and negotiation skills
  
  
• Experience in managing a help desk or service organization
  
  
• Fiscal management and budget experience
  
  
• Experience collaborating with faculty, administrators and academic leaders, and other stakeholders in a higher education setting
  
  
• Evidence of successful campus-wide leadership experience
  
  

Knowledge, Skills, & Abilities:

• Understanding/Knowledge of effectively implementing strategic objectives
  
  
• Knowledge and understanding of a higher education organization, including goals and objectives, and policies and procedures
  
  
• Problem-solving, negotiation, and decision-making skills to influence management; as well as, internal and external partners
  
  
• Management skills to assess performance and implement measures to improve performance
  
  
• Ability to communicate in writing
  
  
• Ability to make oral presentations
  
  
• Ability to foster, encourage, and work in a team environment
  
  
• Ability to build and maintain productive relationships with clients, faculty, students, team members, and peers across the institution
  
  
• Ability to think progressively
  
  
• Ability to establish a vision for change and plans for successful implementation
  
  
• Strong ability to use metrics and analytics to provide information and future plans
  
  
• Ability to articulate key trends, issues, and opportunities in IT and higher education
  
  
• Ability to analyze, understand, and communicate between business requirements and technical design
  
  
• Ability to interact with a diverse group of individuals to secure and/or provide information to clarify situations, resolve problems, and negotiate services and/or agreements
  
  

Salary Information:

$140,000 - $145,000 (commensurate with education and experience)

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Kim Miller, Executive Assistant to CIO, km053@uark.edu, Diane Walsh McNutt, HR Partner, dmwalshm@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Additional Information:

Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:N/A

Occasional Physical Activity:N/A

Benefits Eligible:Yes