Student Records & Enrollment Specialist

Student Records & Enrollment Specialist

Office of the Registrar

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Student Records & Enrollment Specialist to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site . This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary : $ 39,055.00 - $ 50,393.00 annually . Compensation will be commensurate upon experience and qualifications.

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off : Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage : Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits : Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education : Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More : From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The Student Records & Enrollment Specialist works within the Office of the Registrar to support the front desk reception area and the incoming telephone calls to respond to all inquiries regarding student records, registration and enrollment, transcripts and general inquiries at the University of Colorado Colorado Springs (UCCS). This position serves as the primary point of contact for internal and external inquiries (written, phone, email, or in-person) for the Office of the Registrar. This position will be responsible for the efficient coordination of the Office of the Registrar and select administrative/clerical duties as determined by the needs of the unit. This position will support Office of the Registrar Operations with student record updates, add/drops, withdrawals, enrollment verifications, transcripts, and other tasks as needed.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

• Provides superior customer service at the reception desk and over the telephone to students, faculty, staff and campus visitors providing detailed information, as appropriate, pertaining to student records, registration and enrollment, transcripts, enrollment verifications, general campus information, and other Office of the Registrar services.
  
  
• Organizes tasks, resolves problems, balances multiple responsibilities, sets priorities, and meet deadlines
  
  
• Identifies which forms, policies, procedures, deadlines, and signatures, if needed, are pertinent to a specific situation, and provides relevant options, if available, to the customer.
  
  
• Acts as a resource for front office student employees and university stakeholders.
  
  
• Thinks critically to identify issues and provide recommendations for process improvement and procedure implementation.
  
  
• Ensures compliance with the Family Educational Rights and Privacy Act (FERPA) when communicating student information with third parties.
  
  
• Reviews all forms and documents being submitted for completion, including drop/add, withdrawal, pass/fail, enrollment verifications, bio-demographic updates, COF waivers, tuition classification, grade changes, FERPA forms, etc…
  
  
• Assists with student course registration, transcript ordering, and completion of student records and enrollment forms.
  
  
• Ensures that incoming mail, faxes, and forms are sorted and delivered to the appropriate location, and that outgoing mail is delivered to the building mailroom.
  
  
• Validates completed forms in the document imaging system.
  
  
• Develops, evaluates, updates and maintains written policies and procedures for all assigned areas of responsibility.
  
  
• Reviews materials and the campus website regularly to ensure that information is current, relevant and accurate for all areas of responsibility.
  
  

Tentative Search Timeline

• Priority will be given to applications submitted by: October 15, 2024 .
• Potential interview dates: Week of October 28, 2024 - November 1, 2024.
• Potential start date: Week of November 11, 2024.

UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

UCCS is committed to providing reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify our office at hrhelp@uccs.edu .

Qualifications :

Minimum Qualifications

Applicants must meet minimum qualifications at the time of hire.

• Education:
  • A bachelor's degree from an accredited institution is required.
• Experience:
  • Ability to learn and apply new skills related to database student records management
  • Ability to work with various technologies/information systems/computer programs including a student information system, MS Office Suite, Adobe products, etc... is highly desirable.
  • Ability to work with students, staff, and faculty within a higher education setting is highly desirable.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.