Member Services & Facility Coordinator

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Member Services

Time Type:

Full time

Work Modality:

Full On Campus Presence

Union:

Job Description:

Summary:

This position will assist with the supervision of the three Recreational Sports and Fitness facilities and coordinate and oversee front desk operations within these facilities. The Coordinator will hire, train and supervise the part-time member services staff. This position is responsible for all front desk operations including but not limited to, check in software, equipment rental, pro-shop. This position will assist with all money handling.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervision of the member services staff, fitness floor staff, lifeguards, and group exercise instructors; complete financial transactions for memberships and services; and serves as the overall point of contact for the facility.
  
  
• Direct the planning, coordination, and assessment of a comprehensive front line services program. This includes, but not limited to, inventory control, access control, and equipment rental.
  
  
• Hires, trains, schedules, supervises, and evaluates part time member services staff.
  
  
• Provide training and staff meetings for all staff.
  
  
• Track and evaluate goods and services to assist with program planning and ensure member satisfaction .
  
  
• Reach out across the AU campus to partner with, volunteer, and encourage participation with other units and office.
  
  
• Other duties as assigned.
  
  

Salary Range:

• $48,000-$50,000 annually.
  
  

Position Type/Expected Hours of Work:

• Full-Time.
  
  
• 35 hours per week.
  
  

Supervisory Responsibility:

• The Coordinator reports directly to the Assistant Director, Membership Services and Promotion.
  
  
• The incumbent will provide direction to part-time member services staff.
  
  

Required Education & Experience

• Bachelor’s degree preferred in Physical Education, Kinesiology, Recreation Administration, Sports Management or related field or the equivalent in education, training, and/or experience.
  
  
• At least 2 years of relevant work experience.
  
  
• Proficiency in Microsoft Office such as but not limited to Microsoft Word, Excel, and PowerPoint.
  
  
• Good interpersonal and communication skills required.
  
  
• American Red Cross CPR, AED, and First Aid certification required.
  
  

Preferred Education & Experience:

• A Master’s degree in Physical Education, Kinesiology, Recreation Administration, Sports Management, Higher Education, or related field preferred.
  
  

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options .

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.
  
  

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.