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Technical Support Specialist I

Employer
Wentworth Institute of Technology
Location
Boston, Massachusetts, United States
Salary
Competitive Salary
Date posted
Oct 3, 2024

Job Details



Job Description

Wentworth Institute of Technology is seeking a Technical Support Specialist I.

The Technical Support Specialist I at Wentworth Institute of Technology is an on-site position that plays a critical role in software, hardware, and application support for the campus community.

Providing expert diagnosis and resolution of technical issues, this individual will be responsible for detailed documentation of problems and solutions, while also contributing to remote support for campus needs when required. A key part of the role includes contributing to the creation and maintenance of a knowledge base containing solutions to common technical challenges.

Flexibility for occasional evening and/or weekend work may be required to meet the university’s diverse technological needs. With a strong commitment to exceptional service and support, this position contributes significantly to the efficient and effective use of technology within the university environment.

Minimum Requirements:
  • Bachelor's degree
  • 1 - 3 Years work experience
Preferred Qualifications:
  • The ideal candidate will have experience with some supervision as well as working in a fast paced environment.
  • They should have knowledge of OS X and Windows as well as certifications (A+, CCNA, ITIL, Apple, Lenovo preferred).
  • Proven ability to build strong working relationships with various individuals and groups in an operational and project setting.
  • Experience collaborating with departments and promoting technologies and services.
Knowledge/Skills/Abilities:
  • Comprehensive understanding of computer software, hardware, and various applications.
  • Familiarity with troubleshooting methods and issue diagnosis for IT-related products.
  • Knowledge of creating and maintaining a knowledge base containing solutions to common technical challenges.
  • Awareness of remote support tools and techniques to assist campus needs.
  • Understanding of universities as a business, including the unique needs, structures, and goals that influence technology use within an academic environment.
  • Proficient in providing technical support and customer service, both in-person and remotely.
  • Skilled in documenting detailed problems and solutions effectively.
  • Capability to analyze complex technical issues and provide appropriate solutions.
  • Ability to work in collaboration with various teams and also independently when required.
  • Ability to communicate complex technical information to non-technical users clearly and concisely.
  • Strong organizational abilities, with an emphasis on prioritizing and multitasking.
  • Capacity to contribute to ongoing projects and initiatives, showing flexibility for occasional evening and/or weekend work.
  • Demonstrated ability to maintain professionalism and deliver exceptional service to the university’s diverse community.
Inclusive Excellence at Wentworth
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status or any other category protected by law. All qualified applicants will receive consideration.

To find out more about the Wentworth’s commitment to Diversity, Equity and Inclusion, please visit the website https://wit.edu/about/diversity .

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu .

Company

 Wentworth Institute of Technology

 

Founded in 1904, Wentworth Institute of Technology provides a comprehensive, interdisciplinary, project-based educational experience. Under the guidance of caring faculty and staff, students develop into career-ready, skilled professionals and engaged citizens through an education that integrates classroom, laboratory, studio, cooperative, and experiential learning,

More than 60 labs and studios and 20 degrees are available through the Schools of Architecture and DesignComputing and Data ScienceEngineeringManagement, and Sciences and Humanities. Students can choose from both undergraduate and graduate degree programs, as well as a variety of certificate programs.

Wentworth aims to be a student-centered institution of inclusive excellence that embraces a culture of innovation and creativity; serves society through urban engagement; and fosters growth for local, regional, and national economies.

Our nearly 4,000 students are relentlessly curious, and their passion carries well beyond the lab. From robotics clubs to design collaborations, there is no shortage of opportunity for students to connect with others and challenge themselves in pursuit of a better tomorrow. Wentworth prioritizes students’ health and well-being and provides high-quality services, activities, programs, and opportunities to support their growth and transformation.

A Wentworth education equips graduates with a highly valued skillset. Students have the chance to complete a minimum of two cooperative learning (co-op) semesters during their four years of study, and approximately half of students receive a job offer from their co-op company prior to graduation. Ninety-five percent of the Class of 2021 were employed or in graduate school within six months of graduation.

Hands-on, future-focused, and career-ready—Wentworth is the University of Opportunity.

Wentworth Institute of Technology is a collaborative, mission-driven community of educators and professionals committed to excellence in ourselves and in the students we teach and support. As an equal opportunity employer, we are committed to continuing to develop a richly diverse faculty, staff, and student body.

There are a number of advantages to working at Wentworth. Among them:

  • Location. Wentworth is based in Boston’s historic Fenway area, a cultural center featuring numerous colleges, universities, hospitals, museums, galleries, restaurants, and cafes. The MBTA Green Line, Orange Line, and Commuter Rail are within walking distance (and we subsidize passes), and we provide affordable, on-site parking.
  • Career opportunities. We offer rewarding positions in areas such as the Division of Technology Services, Human Resources, Academic Affairs, Finance, Institutional Advancement, and others. There are also many opportunities for professional advancement.
  • Competitive salaries and benefits. Our benefits package includes comprehensive medical, dental, and pension plans; as well as generous holiday, vacation, and sick time.
  • Professional development opportunities. These include tuition reimbursement programs, and the ability to cross-register for courses, leadership programs, and professional development training at any of the other member institutions of the Colleges of the Fenway.
  • Wentworth is a member of Tuition Exchange, a reciprocal scholarship opportunity for the dependents of eligible faculty and staff at all 645+ member schools.
  • Discounts on arts and entertainment, including movie passes, Six Flags New England tickets, the Museum of Fine Arts, Isabella Stewart Gardner Museum, and more. 
  • Access to the on-campus Schumann Fitness Center. 
  • We are a member of MASCO, which offers a wide range of services including area planning and development, parking and transportation, collaborative purchasing, a call center, and child care.
  • We are a founding member of the New England Higher Education Recruitment Consortium (NEHERC), the region’s premier job board for faculty, staff, and academic executives, featuring over 2,700 current jobs from member colleges, universities, teaching hospitals, research institutes, and education-related not-for-profits.
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