Coordinator, Residential Services
- Employer
- Northern Kentucky University
- Location
- Highland Heights, Kentucky, United States
- Salary
- Competitive Salary
- Date posted
- Sep 16, 2024
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Auxiliary Services, Student Affairs, Other Student Affairs, Residence Life
- Employment Type
- Full Time
Job Details
Posting Details
Position Information
Working Title
Coordinator, Residential Services
Department
University Housing
Compensation Title
Coordinator, Residential Services
Position Number
30025254
Position Status
Regular
Work Schedule
M-F; 8:15 a.m.-4:30 p.m.
Hours per Week
37.5
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
This position is directly responsible for the overall customer care as well as transactional and administrative services of University Housing. This includes oversight of all residential front desks and services (including the University Housing central office), direct supervision of the desk managers, mitigation of all initial and escalated customer services issues, creating communication transcripts for major departmental initiatives, all mail and package services and processes, and all University Housing operations student staff hiring, onboarding, and separations.
In addition, this position will play a key role in organizing and developing the guest and conference services program through a lens of hospitality management and is charged with maximizing revenue in this area.
Primary Responsibilities
Desk Services
This position manages all aspects of desk services for all residential facilities including direct supervision of Desk Manager (DM) positions, serves as a liaison between University Mail and third-party deliveries ( USPS, UPS, FedEx, Amazon, etc.), and tracks University Housing keys and equipment. Provide leadership ensuring 24-hour coverage of each front desk.
Customer Care
Answers customers’ questions, resolve problems, and maintains customer satisfaction by providing problem-solving resources. Audits customer service procedures and trends while determining systematic improvements. Enforces policies and procedures. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Conference Services
This position will work on a team that manages all of our summer camps and conferences, registrations, reservations, sponsor communication, and billing. Plans, schedules, documents, and supports service delivery for events using established policies and procedures to meet customer need and ensure event compliance with institutional policy. Greets customers/guests assist with registration, answers questions, and refers complex issues to appropriate entities.
Supervision
Manages customer service staff, communicates job expectations, and performs appraisals and job reviews. Recruit, hire, train, and evaluate Desk Managers, Desk Assistants, and Summer Conference Assistants while also assisting in planning and facilitating the corresponding training.
Qualifications
Bachelor’s Degree and two (2) years related experience. Acceptable equivalency: Four (4) years related experience.
Supervisory experience.
Customer Service experience.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Minimum Experience
2 years
Salary
$17.63 - $20.10/hr based on experience
Pay Grade
S67
Posting Detail Information
Requisition Number
2024S2099
Job Open Date
09/16/2024
Job Close Date
Quick Link
https://jobs.nku.edu/postings/14223
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Working Title
Coordinator, Residential Services
Department
University Housing
Compensation Title
Coordinator, Residential Services
Position Number
30025254
Position Status
Regular
Work Schedule
M-F; 8:15 a.m.-4:30 p.m.
Hours per Week
37.5
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
This position is directly responsible for the overall customer care as well as transactional and administrative services of University Housing. This includes oversight of all residential front desks and services (including the University Housing central office), direct supervision of the desk managers, mitigation of all initial and escalated customer services issues, creating communication transcripts for major departmental initiatives, all mail and package services and processes, and all University Housing operations student staff hiring, onboarding, and separations.
In addition, this position will play a key role in organizing and developing the guest and conference services program through a lens of hospitality management and is charged with maximizing revenue in this area.
Primary Responsibilities
Desk Services
This position manages all aspects of desk services for all residential facilities including direct supervision of Desk Manager (DM) positions, serves as a liaison between University Mail and third-party deliveries ( USPS, UPS, FedEx, Amazon, etc.), and tracks University Housing keys and equipment. Provide leadership ensuring 24-hour coverage of each front desk.
Customer Care
Answers customers’ questions, resolve problems, and maintains customer satisfaction by providing problem-solving resources. Audits customer service procedures and trends while determining systematic improvements. Enforces policies and procedures. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Conference Services
This position will work on a team that manages all of our summer camps and conferences, registrations, reservations, sponsor communication, and billing. Plans, schedules, documents, and supports service delivery for events using established policies and procedures to meet customer need and ensure event compliance with institutional policy. Greets customers/guests assist with registration, answers questions, and refers complex issues to appropriate entities.
Supervision
Manages customer service staff, communicates job expectations, and performs appraisals and job reviews. Recruit, hire, train, and evaluate Desk Managers, Desk Assistants, and Summer Conference Assistants while also assisting in planning and facilitating the corresponding training.
Qualifications
Bachelor’s Degree and two (2) years related experience. Acceptable equivalency: Four (4) years related experience.
Supervisory experience.
Customer Service experience.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Minimum Experience
2 years
Salary
$17.63 - $20.10/hr based on experience
Pay Grade
S67
Posting Detail Information
Requisition Number
2024S2099
Job Open Date
09/16/2024
Job Close Date
Quick Link
https://jobs.nku.edu/postings/14223
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
(Open Ended Question)
Required Documents
- Resume
- Cover Letter/Letter of Application
Company
NKU is a growing metropolitan university of more than 16,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati.
Located in the quiet suburb of Highland Heights, Kentucky—just seven miles southeast of Cincinnati—we have become a leader in Greater Cincinnati and Kentucky by providing a private school education for a fraction of the cost. While we are one of the fastest-growing universities in Kentucky, our professors still know our students' names.
Company info
- Website
- http://www.nku.edu/
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