Skip to main content

This job has expired

Receptionist, Counseling and Psychological Services – Division of Student Affairs

Employer
Carnegie Mellon University
Location
Pittsburgh, Pennsylvania, United States
Salary
Competitive Salary
Date posted
Sep 17, 2024
View more categoriesView less categories

Job Details



For more than 70 years, the Counseling and Psychological Services (CaPS) at Carnegie Mellon University has been addressing the mental health needs of the university community by providing confidential treatment to students and collaborating with staff, faculty and family members. CaPS helps students improve their psychological health by facilitating insight and fostering deeper understanding of their personal struggles needed to make better choices for themselves. Services at CaPS are developmental in nature, aimed at supporting students in the moment and in their personal growth and maturation over time.

Carnegie Mellon University's Counseling and Psychological Services is currently seeking a full-time Administrative Receptionist. This role presents an exceptional opportunity for individuals who thrive in dynamic and engaging work environments. As part of our team, you will play a vital role in providing essential administrative and clerical support to the department.

Your core responsibilities will include:
  • Perform intermediate-level office tasks including receptionist and front desk duties, document processing, general office support, and report generation.

  • Greet students, faculty, and visitors warmly upon arrival at the counseling center.

  • Create a welcoming and supportive environment for individuals seeking counseling services.

  • Provide initial information about the counseling center's services and procedures.

  • Answer incoming calls and respond to inquiries regarding counseling services, appointment availability, and general information.

  • Monitor and manage the counseling center's email inbox, promptly responding to messages and forwarding them to the appropriate staff members.

  • Oversee the granting and revocation of access rights to maintain security protocols.

  • Create, format, and edit documents as required by the counseling center.

  • Ensure compliance at all times.

  • Assist in ensuring smooth operations within the counseling center.

  • Use the center's scheduling system to coordinate appointments, optimizing availability and accommodating urgent requests

  • Guide clients through necessary paperwork for their initial counseling sessions.

  • Verify student enrollment status and insurance information while maintaining confidentiality and accuracy of client records.

  • Contribute to the overall efficiency and effectiveness of the counseling center's operations as directed by supervisors or management

  • Other duties as assigned

At Counseling and Psychological Services, we value flexibility, excellence, and passion. We prioritize inclusion, collaboration, and cultural sensitivity. Therefore, we seek a team member who can effectively engage with a diverse range of internal and external partners with integrity. We are looking for someone who shares our values and is committed to supporting the university's mission through their work.

You should demonstrate:
  • Proficient typing speed of 50 to 80 (WPM) with a high level of accuracy.

  • Strong troubleshooting skills for resolving common computer and software issues independently.

  • Willingness to learn and adapt to new software and technology as needed for the role.

Qualifications:
  • High School Diploma/GED required

  • 3-5 years of relevant experience required

  • A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:
  • Successful background check

  • Child Protection Clearances

Additional Information:
  • Typical Work Schedule: Monday-Friday from 8:30-5:00 pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

  • Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Administrative Support and Coordination

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance

Company

Carnegie Mellon University

 

Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.

A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course.

Carnegie Mellon was founded in 1900 by Andrew Carnegie under the premise that a school established to foster and develop the technical skills of its students would soon produce students and graduates whose work would astound Pittsburgh and the world. Over 120 years later, our institution continues to produce talented alumni and draws faculty and staff eager to be a part of the university's creative, passionate and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration.

Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.

With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it. 

Pittsburgh is home to over 86,000 students from 10 colleges and universities. Pittsburgh was ranked as one of the top U.S. cities for millennials.

Some 177,000 people work in Pittsburgh's tech-related industries, and their ranks continue to grow as the city tops lists for jobs. Networking opportunities, small business accelerators, and an innovative community make the city appealing to entrepreneurs, especially recent graduates.

Pittsburgh is emerging as a tech and culture hub that The Washington Post praises for its "world-class art museums and colorful neighborhoods."

Robotics and software engineering lead the way. The city is home to GoogleUber and Apple offices and a budding ecosystem of tech startups including DuolingoModcloth and 4Moms, all of which have CMU roots.

Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.

You’ll find CMU locations nationwide — and worldwide. Silicon Valley. Qatar. Africa. Washington, D.C. To name a few.

If your heart is in your work, come work with us.

Carnegie Mellon University isn't just one of the world’s most renowned educational institutions — it’s also a hotspot for some of the most talented doers, dreamers and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues — and you’ll have the satisfaction of delivering work that truly matters.

Carnegie Mellon University offers a wide range of competitive employee benefits to help you live well. Benefit eligibility varies based on the hours per week employees are scheduled to work and the employee's geographic location

We seek to cultivate diverse populations and perspectives and promote equity and inclusion. Our devotion to these ideals springs from a core belief in the power of education to be a transformative and enriching force for every person, irrespective of their background, identity or life circumstances. 

Inclusion and belonging are intricately interwoven into the very essence of our university, helping to shape our values, policies and practices. Diversity, equity, inclusion and belonging are not only central to our ethos but also indispensable to our pursuit of academic excellence and innovation.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert