Support Specialist, Career Connected Learning (Grant Funded)

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Weekly Work Hours

40

Compensation Range

N04-PT

Hourly Rate

$20.67 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Effective September 1, 2024, the minimum hourly rate for this positions is $22.06.

Position Summary

The Career Connected Learning Support Specialist reports to various work units throughout the Career Connected organizational structure and will be expected to:
1. Contribute effectively to the accomplishment of the team or work unit goals, objectives and activities.
2. Collaborate with project directors and managers to manage multiple projects and duties simultaneously.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
  
  
• Assist students with completing Dallas College application paperwork.
  
  
• Experience and skill in process improvement, project planning, conflict resolution, team building and customer service.
  
  
• Ability to identify and address opportunities and challenges arising from Dallas College’s current transition.
  
  
• Knowledge of Career Connected Learning programs and offerings including but not limited to the WorkReadyU program.
  
  
• Ability to analyze multi-layered problems and propose solutions.
  
  
• Knowledge of compliance with pertinent state and federal laws and regulations.
  
  
• Ability to work under pressure in a fast -paced environment.
  
  
• Ability to promote and support non-traditional educational programs.
  
  

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• High School Diploma or equivalent with two (2) years of experience related experience in customer and support service environments.
  
  
• Two (2) years of experience working in a teams-based environment.
  
  
• Demonstrated understanding and commitment to working with various workgroups across Dallas College and with external customers.
  
  
• An official transcript will be required.
  
  
• Bilingual preferred.
  
  

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Supports project teams.
  
  
• Directs, plans, priorities and implements support initiatives and daily operations.
  
  
• Compiles reports and reviews performance outcomes.
  
  
• Develops presentations in areas of specialization and completes special projects as needed
  
  
• Completes required Dallas College Professional Development training hours per academic year.
  
  
• Performs other duties as assigned.
  
  

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications DeadlineSeptember 27, 2024