Student Success Coach - Northern Illinois (Extended Deadline)

Description

Student Success Coach – Northern Illinois, 12-month term appointment with reappointment contingent on job performance, in SIU Extended Campus at Southern Illinois University Carbondale.

The target salary offer for this position is $51,756 annually. Final salary offer will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, and budget constraints.

Examples of Duties

1. Reporting and Communication:
a. Report to the Assistant Vice Chancellor of External Relations and the SIUC Global Campus - Associate Director.
b. Track and report the number and nature of communications with prospective, admitted, and mentoring online students.

2. Recruitment and Outreach:
a. Lead and execute recruitment efforts, including developing and organizing outreach activities.
b. Attend and participate in at least 8 recruitment events annually.
c. Follow up with recruitment contacts and use CRM and SIS software to support recruitment, enrollment, and retention efforts.
d. Develop and implement recruitment initiatives, including targeting under-represented populations.
e. Schedule and conduct visits to educational institutions to promote SIU programs.
f. Monitor retention trends and provide insights to support annual planning.

3. Student Success and Retention:
a. Provide one-on-one academic and personal coaching to ensure students' successful progress and completion of their programs.
b. Respond to student inquiries within 24-48 hours and engage in proactive outreach to maintain student engagement and satisfaction.
c. Assist students in exploring academic options and connect them with necessary resources such as tutoring and counseling.
d. Coach students on achieving academic and career goals and create personal development plans.
e. Build meaningful academic relationships and support students in developing skills and attitudes for success.

4. Collaboration and Coordination:
a. Work closely with academic program leadership and administrators to support college, department, and university goals.
b. Serve as a liaison to students, faculty, staff, and external groups regarding academic success.
c. Assist with planning and implementing student programming activities, including orientation, workshops, and joint programming with community entities.
d. Participate in regular meetings with Extended Campus leadership to monitor and report on student academic progress.

5. Data Management and Reporting:
a. Utilize university data and reporting tools to promote academic standards and student success.
b. Support academic assessment data collection and reporting.
c. Perform needs assessments and evaluate student support service effectiveness, making recommendations and taking appropriate actions, as necessary.

6. Travel and Other Duties:
a. Travel to regional sites, meetings, trainings, and conferences as needed.
b. Complete other duties as assigned.

Qualifications

Minimum Qualifications: In your cover letter, specifically address your availability to work evenings and weekends, and your capacity for travel, as required by the role.

Master's Degree by date of hire; Two years of experience in higher education advising, student recruitment/retention or related student service. Demonstrates a proactive and innovative approach to leadership that resulted in appropriate demonstrated outcomes.
OR
Bachelor’s Degree by date of hire; Three years of sales or recruitment experience with frequent client contact; Demonstrates an initiative-taking and innovative approach to leadership that resulted in appropriate demonstrated outcomes.

Supplemental Information

Southern Illinois University Carbondale is a Carnegie Doctoral Research University offering 200+ undergraduate degrees, minors and specializations, 79 master’s degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.

The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits and find resources about Carbondale and the Southern Illinois region, visit: https://jobs.siu.edu/ .

Contact: Agnes Szemborski, ecpersonnel@siu.edu



SIU Carbondale, member of the SIU System, is an anti-racist community that opposes racism, discrimination and inequity in any form, and embraces diversity, inclusion, equity, and justice for all people.

SIU Carbondale is an Affirmative Action/Equal Opportunity Employer of individuals with disabilities and protected veterans that strives to enhance its ability to develop a diverse faculty and staff and to increase its potential to serve a diverse student population. All applications are welcomed and encouraged and will receive consideration.