Customer Experience Supervisor and Merchandiser

University of Idaho

Customer Experience Supervisor and Merchandiser

Location: Moscow

Division/College: Auxiliary Services-MID

Employee Category: Classified

Pay Range: $20.00 per hour or higher depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
This position involves keeping our stores looking organized and operating seamlessly.

Duties may include:

• Overseeing the sales floor
• Supervising the customer service team
• Merchandising
• Handling customer service inquiries
• Assist with purchasing
• Opening and closing the store
• Other duties as assigned

Minimum Qualifications:

• High School diploma or equivalent

Work experience that includes:

• Cash handling
• Working in a retail environment
• Operating a personal computer and e-mail software
  
  

Preferred Qualifications:

• Bachelor's degree
• Work in a college bookstore environment, with general knowledge of all aspects of operations including purchasing, inventory management, retail controls, merchandising and staffing
• Ability to use and teach customer service skills to ensure that students and customers are happy and able to find what they need
• High energy, self-starter who can work with minimal supervision
• Ability to develop and maintain excellent working relationships and establish credibility with all levels in the organization
• Detail oriented
• Ability to manage several projects with multiple deadlines simultaneously
• Strong customer service skills
• Knowledge of purchasing methods and procedures
• Experience with product ordering and flow
• Familiarity with the University of Idaho campus
• Experience with MBS
• Demonstrated written and verbal communication skills
• Demonstrated ability to maintain confidentiality

Physical Requirements & Working Conditions:

• Bend, stoop, lift, carry and/or otherwise move items weighing up to approximately 50 pounds
• Stand and walk continuously throughout the shift

Bend, stoop, lift, carry and/or otherwise move items weighing up to approximately 50 pounds Stand and walk continuously throughout the shift


Required Licensures, Certifications or other


Posting Number: SP004579P

Posting Date: 09/05/2024

Closing Date:

Open Until Filled: Yes

Special Instructions:
To receive first consideration, please submit a letter of qualification, current resume, and references (last 3 supervisors) no later than September 19, 2024.

In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

If you would like to see the full job description, please contact Christy Day at cday@uidaho.edu

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.



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