Registrars Assistant
- Employer
- Simmons University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Sep 11, 2024
View moreView less
- Position Type
- Administrative, Student Affairs, Enrollment Management
- Employment Type
- Full Time
Registrars Assistant
Main Campus - Boston, MA
R10406
ABOUT SIMMONS
Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.
You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace. Simmons University is committed to inclusive excellence in all aspects of an individual's community experience.
As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
JOB SUMMARY
The Office of the Registrar is looking for a Registrar's Assistant to support the daily operations of the Registrar's Office, with a primary focus on general office triage. This position is responsible for greeting and assisting all customers who visit, call, and email the Registrar's Office. Reporting to the University Registrar, the Registrar's Assistant provides support and oversight of the cross-registration process, coordinates and manages New Student Registration, maintains the Office of the Registrar website, monitors the consent@simmons.edu email address, and the processing of registrations and add/drop forms.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer Service: (60%)
- In collaboration with another Registrar's Assistant, greet
students, faculty, staff, and guests when they enter the
office;
- Serve as one of two points of contact for front office
triage.
- Respond to all inquiries and questions via all modes of
contact;
- Promote a friendly and inclusive atmosphere;
- Communicate university policies and procedures to various
constituencies, including but not limited to students, parents,
faculty, and staff); and process registrations and add/drop
forms.
Administrative Operations: (25%)
- Collect and distribute daily mail;
- Monitor the registrar@simmons.edu
inbox;
- Process registrations and add / drop forms;
- Will work collaboratively across academic and administrative
departments to ensure consistency of information and policies
within the University's Academic catalog.
Technology Liaison: (10%):
- Works collaboratively with the Office of Technology to resolve
issues in the student information system and/or the student portal
and troubleshoot issues, serves as the lead role for the
Registrar's Office on data cleanup efforts.
- Liaison to Student Financial Services. Address discrepancies of
student types, making changes as necessary. Perform credit audit
each semester to address discrepancies between academic and billing
credits. Identify and resolve all duplicate accounts.
- Provides customer service to students, faculty, staff, and
fellow administrators, in person, over email, and on the phone with
questions about registration/records, courses, curriculum
requirements, etc.
Other: (5%)
- This job description is not intended to be all-inclusive.
Employees may perform other related duties, or jobs may change over
time in accordance with the ongoing needs of the
department.
REQUIRED QUALIFICATIONS
- Bachelor's Degree required
- Strong organizational and analytical skills
- Successful experience interacting with culturally diverse
populations
PREFERRED QUALIFICATIONS
- Working knowledge of Student Information System- Workday
preferred
- 1-2 years of directly related experience in a Registrar's
Office preferred
COMPETENCIES
- Experience in understanding administrative registration matters
across higher education
- Detail-oriented, customer service and
compliance-focused
- High standard of professionalism and customer service to the
general public, students, faculty, and Staff
- Proven ability to follow instructions and complete assigned
projects and related tasks
WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS
- Hybrid eligible for up to 2 days of remote work
- Typical environment is an office setting with moderate
noise.
- Physical activities required are finger dexterity, which is
necessary to operate equipment used in the position, as well as
talking, seeing, and hearing. Walking, sitting, bending/stooping,
pushing/pulling, and minimal unassisted lifting (up to 20 pounds)
associated with the job duties are required.
- Occasional weekends required
Salary Grade
H05
Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Registrar-s-Assistant_R10406
Located in Boston’s historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.
We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.
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