Systems Support Analyst

Posting Information

Posting Information

Posting Number

2024753

Posting/Functional Title

Systems Support Analyst

University Pay Plan Title

Systems Support Analyst

Location

San Marcos

Department

Office of Financial Aid and Scholarships

Recruitment Type

Open to All

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$5,000.00

Job Category

Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Experience testing programs (e.g., system updates)
• Problem solving experience
• Attention to detail

Preferred Qualifications

• Bachelor’s Degree
• Analytical Skills
• Proficient writing queries in SQL or PL/ SQL
• Experience developing test plans for system updates
• Problem-solving Skills
• Ellucian/Banner systems support/maintenance experience
• Financial Aid work experience
• Highly effective communication skills
• Interpersonal Skills
• Experience working with UC4/AppWorx
• Organization Skills
• Demonstrated Initiative
• Ability to work under pressure

Job Description

Financial Aid and Scholarships at Texas State University seeks a systems support analyst and financial aid professional to maintain and enhance the Ellucian/Banner-Financial Aid system.

Job Duties

Reporting to the Systems Support Analyst Supervisor of Financial Aid and Scholarships, the Systems Support Analyst is responsible for the day-to-day operations of Ellucian/Banner-Financial Aid and other related IT systems within Financial Aid and Scholarships. In addition, this position is charged with providing analysis of future system business needs, effectively developing and executing a plan to implement system enhancements, performing quality control measures to address system compliance, and ensuring data integrity. The Systems Support Analyst is also responsible for developing queries (using Ellucian/Banner rules, SQL, and PL/ SQL ), providing system data and related reports, as well as conducting job-related research.

The Systems Support Analyst will work collaboratively with financial aid staff, IT staff, and other departments to maintain the financial aid processes in the Ellucian/Banner system. This position is responsible for the design, coding, testing, implementation, maintenance, and support of software and reports. The Systems Support Analyst must also keep abreast of all pertinent Ellucian/Banner and related IT system updates, as well as federal and state aid regulatory changes, to ensure compliance, excellent customer service, and business efficiency.

Additional Information to Applicants

Flexible schedules available, including part-time remote and four-day work weeks. Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Job Open Date

09/09/2024

Job Close Date (posting closes at midnight)

09/20/2024

Open Until Filled

No

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

You will be required to electronically attach a resume, cover letter, and list of references to your application.

Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link
https://jobs.hr.txstate.edu/postings/49285
Applicant Document
Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. DD 214/DD1300
2. Veteran's Preference

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have experience testing programs (e.g., system updates)?
   • Yes
   • No
2. * Did your previous work experience require you to problem-solve?
   • Yes
   • No
3. * Did your previous work experience require attention to detail?
   • Yes
   • No
4. * Do you have a Bachelor's degree?
   • Yes
   • No
5. * Describe a project or situation that best demonstrates your analytical abilities.
   
   (Open Ended Question)
   
   
6. * Do you have experience writing queries in SQL or PL/SQL?
   • Yes
   • No
7. * Have you ever developed a test plan for program and/or system updates?
   • Yes
   • No
8. * Describe a difficult problem that you tried to solve. How did you identify the problem? How did you go about trying to solve it?
   
   (Open Ended Question)
   
   
9. * Do you have Ellucian/Banner systems support maintenance experience?
   • Yes
   • No
10. * Do you have Financial Aid work experience?
    • Yes
    • No
11. * When communicating technical or systems information to non-technical staff, how do you ensure they understand?
    
    (Open Ended Question)
    
    
12. * How do you collaborate and practice good communication with team members?
    
    (Open Ended Question)
    
    
13. * Do you have any experience with UC4/AppWorx?
    • Yes
    • No
14. * What tools and systems do you use to stay organized?
    
    (Open Ended Question)
    
    
15. * Give an example of a time that you took the initiative to improve a process or system.
    
    (Open Ended Question)
    
    
16. * What’s the most stressful situation you’ve faced at work so far? How did you handle it?
    
    (Open Ended Question)