Success Studio Coordinator

Employer: Wentworth Institute of Technology
Location: Boston, Massachusetts, United States
Salary: Competitive Salary
Date posted: Sep 10, 2024

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Position Type: Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Academic Advising & Academic Support Services, Student Activities & Services
Employment Type: Full Time

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Job Details
Company

Job Details

Job Description

The Coordinator will report to the Assistant Provost to ensure that the programs and services within the Success Studio operate smoothly. This position will support the areas of academic advising, student accessibility services, and academic support and serves as a main point of contact for visitors to the Success Studio. The coordinator works with the Success Studio team members on developing and maintaining high quality service.

Essential Functions

Serve as primary and initial contact for the Success Studio which encompasses Academic Advising, Academic Support, and Student Accessibility Services. Respond to the main telephone line and email accounts, as well as answer general inquiries and refer to other departments as needed.
Responsible for maintaining Success Studio spaces and departmental calendars. This includes scheduling appointments, events, and requests to reserve space.
Oversees the hiring, training, and support of Student Office Assistants in the Success Studio.
Support updating information on various social media and web-based platforms and keeping electronic files organized in department and team folders. Assist in the preparation and distribution of informational materials, such as newsletters, flyers, materials for advising sessions, events, workshops, and office meetings.
Organize, establish and maintain work processes and documentation to ensure that students, potential students, faculty, staff, parents, and guests are receiving services, understanding policies, and being referred appropriately.
Serve as main administrative support to Student Accessibility Services. This includes outreach with current and prospective students and families seeking accommodations and uploading clinical documentation to our Student Accessibility Services database.
Coordinate the implementation of exam accommodations, including scheduling the use of our testing room, acquiring exam materials and instructions, proctoring student exams, and returning completed exam materials to faculty.
Serve as main administrative support to Academic Advising. This includes acting as the first point of contact for students visiting the advising office, managing walk-ins and appointments, providing information, answering questions, and directing them to the appropriate advisor or resource. Event Support: Help in organizing and supporting advising events, including workshops, orientation sessions, and advising fairs. This might involve preparing materials, setting up event spaces
Ensure that all student records and personal information are handled in accordance with institutional policies and privacy regulations.
Policy Adherence: Assist in enforcing office policies and procedures and ensure that all tasks are performed in compliance with institutional guidelines.

Minimum Qualifications:

Associate’s degree
1-3 years customer service experience that includes assessing inquiries, providing appropriate information and proven ability to maintain confidentiality.
Familiarity and expertise with information technology, including administrative software systems, Microsoft Office, online communication tools and social media platforms.
Ability to coordinate and prioritize work with multiple and conflicting demands in a deadline-oriented environment.

Preferred Education Qualifications:

Bachelor’s degree
Experience working with confidential information and records.

Inclusive Excellence at Wentworth
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status or any other category protected by law. All qualified applicants will receive consideration.

To find out more about the Wentworth’s commitment to Diversity, Equity and Inclusion, please visit the website https://wit.edu/about/diversity .

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu .

Company

Wentworth Institute of Technology

Founded in 1904, Wentworth Institute of Technology provides a comprehensive, interdisciplinary, project-based educational experience. Under the guidance of caring faculty and staff, students develop into career-ready, skilled professionals and engaged citizens through an education that integrates classroom, laboratory, studio, cooperative, and experiential learning,

More than 60 labs and studios and 20 degrees are available through the Schools of Architecture and Design, Computing and Data Science, Engineering, Management, and Sciences and Humanities. Students can choose from both undergraduate and graduate degree programs, as well as a variety of certificate programs.

Wentworth aims to be a student-centered institution of inclusive excellence that embraces a culture of innovation and creativity; serves society through urban engagement; and fosters growth for local, regional, and national economies.

Our nearly 4,000 students are relentlessly curious, and their passion carries well beyond the lab. From robotics clubs to design collaborations, there is no shortage of opportunity for students to connect with others and challenge themselves in pursuit of a better tomorrow. Wentworth prioritizes students’ health and well-being and provides high-quality services, activities, programs, and opportunities to support their growth and transformation.

A Wentworth education equips graduates with a highly valued skillset. Students have the chance to complete a minimum of two cooperative learning (co-op) semesters during their four years of study, and approximately half of students receive a job offer from their co-op company prior to graduation. Ninety-five percent of the Class of 2021 were employed or in graduate school within six months of graduation.

Hands-on, future-focused, and career-ready—Wentworth is the University of Opportunity.

Wentworth Institute of Technology is a collaborative, mission-driven community of educators and professionals committed to excellence in ourselves and in the students we teach and support. As an equal opportunity employer, we are committed to continuing to develop a richly diverse faculty, staff, and student body.

There are a number of advantages to working at Wentworth. Among them:

Location. Wentworth is based in Boston’s historic Fenway area, a cultural center featuring numerous colleges, universities, hospitals, museums, galleries, restaurants, and cafes. The MBTA Green Line, Orange Line, and Commuter Rail are within walking distance (and we subsidize passes), and we provide affordable, on-site parking.
Career opportunities. We offer rewarding positions in areas such as the Division of Technology Services, Human Resources, Academic Affairs, Finance, Institutional Advancement, and others. There are also many opportunities for professional advancement.
Competitive salaries and benefits. Our benefits package includes comprehensive medical, dental, and pension plans; as well as generous holiday, vacation, and sick time.
Professional development opportunities. These include tuition reimbursement programs, and the ability to cross-register for courses, leadership programs, and professional development training at any of the other member institutions of the Colleges of the Fenway.
Wentworth is a member of Tuition Exchange, a reciprocal scholarship opportunity for the dependents of eligible faculty and staff at all 645+ member schools.
Discounts on arts and entertainment, including movie passes, Six Flags New England tickets, the Museum of Fine Arts, Isabella Stewart Gardner Museum, and more.
Access to the on-campus Schumann Fitness Center.
We are a member of MASCO, which offers a wide range of services including area planning and development, parking and transportation, collaborative purchasing, a call center, and child care.
We are a founding member of the New England Higher Education Recruitment Consortium (NEHERC), the region’s premier job board for faculty, staff, and academic executives, featuring over 2,700 current jobs from member colleges, universities, teaching hospitals, research institutes, and education-related not-for-profits.