Assistant Director, Digital User Experience Team

Job Posting:

JR100159 Assistant Director, Digital User Experience Team (Open)

Department:

Digital User Experience Team, PM

Position Type:

Regular

Open Date:

11-20-2024

Close Date:

12-13-2024

$75,000 per year

Job Description:

The Information Technology Division is looking for an experienced person for the Desktop User Experience Team (DUET). This position reports to the Director of DUET. The Assistant Director will responsible for planning, implementing and managing the use of computer technology throughout the organization. Provides leadership for DUET members responsible for providing IT customers with client computing equipment and support. Works in a team environment and achieves outstanding service consistently through both proactive and regular communication. Performs related duties as assigned, as necessary, or as requested by the management. Stays abreast of new technologies, and where appropriate, deploys School-wide technologies. Available on call during non-business hours, weekends, and holidays.

Responsibilities:

• Oversee and coordinate the daily activities of the DUET members.
• Establish and maintain client computing standards including integration with procurement processes
• Enforce use of standardized processes and tools for managing client computing assets.
• Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
• Collaborate with Helpdesk manager to enhance desktop support capabilities at first point of contact.
• Define, organize and provide technical leadership for client computing related projects
• Support client computing requirements for IT departmental projects
• Evaluate and recommend client computing solutions to enhance user productivity
• Recruit, hire, evaluate and develop staff to ensure efficient operations.
• Performs other related duties as assigned.

Minimum Qualifications:

• Advanced knowledge of Windows based computer hardware and software
• Extensive knowledge of using and supporting Windows operating system, mobile operating systems, and a wide variety of software applications, including Microsoft Office.
• Experience with Microsoft SCCM and VMWare Horizon.
• Ability to effectively manage multiple, competing, high-priority projects.
• Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
• Ability to provide excellent customer service and work collaboratively and effectively with peers.
• An understanding of data networks and telecommunications standards and components
• Ability to manage multiple clients in a fast - paced environment
• Must have excellent organizational and project management skills
• Must have strong written and verbal communication skills
• Bachelor's Degree in Information Technology or a related field

Preferred Qualifications:

• Experience in a higher education, military, or related not-for-profit setting preferred
• Strong theoretical and practical understanding of the OSI model, WAN technologies and LAN technologies.

Conditions of Employment:

• Not Currently Available

Additional Job Information:

Assistant Director

Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law.

If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.