Student Success Navigator (Temporary)

Job Description

Duties & Responsibilities:

• Provide individual support for new, exploratory students (undecided), Pathways program, and participants in student success programs (e.g., Bridges, GradU8, ElevateFirst and First-Gen Scholars).

• Develop a comprehensive understanding of Miami University's departments, resources, services, and student-focused policies and procedures.

• Foster ongoing relationships with colleagues and partners across the campus.

• Apply student success and persistence theories, student identity development, advising, and learning theories to shape student interactions.

• Use effective listening and advising practices to assist students from diverse backgrounds in accessing university resources and opportunities and developing graduation plans.

• Document advising sessions in EAB Navigate and consistently follow up with students using university systems.

• Utilize multiple modalities for student interaction, including texting (through EAB), phone, email, and meetings through in-person or interactive video conferencing platforms (e.g., Zoom, Google Meet).

• Establish a campus presence at events and activities to demonstrate a commitment to student success.

• Communicate effectively and timely in writing and verbally with campus constituents.

​Minimum Qualifications:

• Bachelors degree 

​Required Knowledge, Skills and Abilities:

• Demonstrated ability to use relationship-building techniques to ensure continued engagement with students and campus partners.

• Proven decision-making skills for quick, informed, and appropriate decisions essential to understanding students’ needs and identifying solutions.

• Possess energy, empathy, listening skills, and a desire to work in an innovative, proactive, and student-centered position.

Preferred Qualifications:

• Master’s degree 

• Knowledge of higher education retention, advising, and student development theories.

• Experience working with students in roles such as tutor, intervention specialist, educational learning specialist, or equivalent positions.

• Experience teaching at the college level.

• Familiarity with Banner, Workday, EAB Navigate, and other predictive analytics and student information systems.

• Ability to develop creative student success strategies based on data.

• Proficiency in learning and understanding technology/software programs.

• Experience in proactive advising/support roles.

• Understanding and using large data sets to make informed decisions

• Commitment to ongoing professional development 

Additional Position Information (if applicable)

• Students frequently seek help with finding or switching majors, selecting classes, and discussing class options candidly

• Assistance is needed for students aiming to earn admission to specific programs (e.g., FSB).

• Addressing homesickness, lack of friends, and feelings of insufficient academic preparation.

• Supporting students overwhelmed by academics or feeling unsupported on campus.

• Guidance on understanding Miami policies (e.g., course repeat policy, academic probation, academic dishonesty)

• Assistance with scholarship needs

• General transfer processes

• Addressing health issues affecting academic performance and unresponsive faculty.

• Educating students on effective communication with professors (e.g., drafting emails)

• A significant portion of the role involves communication with parents

• Providing resources and support to parents and students to ensure they feel heard and supported.

• Presenting to students and families at Orientation

Required Application Documents

Resume and cover letter

Special Instructions (if applicable)

none

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.