Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
- Employer
- University of Pennsylvania
- Location
- Pennsylvania, United States
- Salary
- Salary Not specified
- Date posted
- Aug 22, 2024
View moreView less
- Position Type
- Administrative, Student Affairs, Health Services
- Employment Type
- Full Time
Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
Job Profile Title
Clerk B
Job Description Summary
The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors.
Job Description
Customer Service Clerks with Penn Dental Medicine clinics are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".
Responsibilities include:
- Accurately identify individual instruments. Dispense &
collect instruments, materials & small equipment cassettes,
& materials dispensed in all pre-doctoral clinics.
- Sterilize pre-doctoral student owned electrical handpieces,
small burs, and miscellaneous instruments. Disinfect and wrap small
equipment. Send equipment out for repair when needed.
- Prepare for pre-doctoral license exams twice a year. Set up
& breakdown supplies, materials, and clinic before and after
exams. Work with other team members and close the clinic at the end
of session. Prepare and restock for the next day the clinic is
open.
- Cross-train and rotate throughout the other three clinics as
needed based on business needs.
- Regularly check oxygen levels on oxygen tanks and
track/accurately account for crash cart materials.
- Replace expired material in clinic crash carts.
- Perform other duties as assigned.
Other expectations of the position include:
- Candidate must be available to work a scheduled shift of
11:30AM - 8:30PM, Monday through Friday.
- Ideal candidates will value and exhibit punctual attendance as
well as take responsibility for all work activities; follow through
on commitments; implement decisions that have been agreed upon;
maintain confidentiality with sensitive information; accountability
through acknowledgement and learn from mistakes.
- Consistently exhibit professionalism, respect, optimism and
energy; learns new skills and performs work in different
ways.
Qualifications:
A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Dental Medicine
Pay Range
$15.79 - $16.00 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
- Health, Life, and Flexible Spending Accounts: Penn
offers comprehensive medical, prescription, behavioral health,
dental, vision, and life insurance benefits to protect you and your
family's health and welfare. You can also use flexible spending
accounts to pay for eligible health care and dependent care
expenses with pre-tax dollars.
- Tuition: Take advantage of Penn's exceptional tuition
benefits. You, your spouse, and your dependent children can get
tuition assistance here at Penn. Your dependent children are also
eligible for tuition assistance at other institutions.
- Retirement: Penn offers generous retirement plans to
help you save for your future. Penn's Basic, Matching, and
Supplemental retirement plans allow you to save for retirement on a
pre-tax or Roth basis. Choose from a wide variety of investment
options through TIAA and Vanguard.
- Time Away from Work: Penn provides you with a
substantial amount of time away from work during the course of the
year. This allows you to relax, take vacations, attend to personal
affairs, recover from illness or injury, spend time with
family—whatever your personal needs may be.
- Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family
members) long-term care insurance to help you cover some of the
costs of long-term care services received at home, in the community
or in a nursing facility. If you apply when you're newly hired, you
won't have to provide proof of good health or be subject to
underwriting requirements. Eligible family members must always
provide proof of good health and are subject to
underwriting.
- Wellness and Work-life Resources: Penn is committed to
supporting our faculty and staff as they balance the competing
demands of work and personal life. That's why we offer a wide
variety of programs and resources to help you care for your health,
your family, and your work-life balance.
- Professional and Personal Development: Penn provides an
array of resources to help you advance yourself personally and
professionally.
- University Resources: As a member of the Penn community,
you have access to a wide range of University resources as well as
cultural and recreational activities. Take advantage of the
University's libraries and athletic facilities, or visit our
arboretum and art galleries. There's always something going on at
Penn, whether it's a new exhibit at the Penn Museum, the latest
music or theater presentation at the Annenberg Center, or the Penn
Relays at Franklin Field to name just a few examples. As a member
of the Penn community, you're right in the middle of the
excitement—and you and your family can enjoy many of these
activities for free.
- Discounts and Special Services: From arts and
entertainment to transportation and mortgages, you'll find great
deals for University faculty and staff. Not only do Penn arts and
cultural centers and museums offer free and discounted admission
and memberships to faculty and staff. You can also enjoy
substantial savings on other goods and services such as new cars
from Ford and General Motors, cellular phone service plans, movie
tickets, and admission to theme parks.
- Flexible Work Hours: Flexible work options offer
creative approaches for completing work while promoting balance
between work and personal commitments. These approaches involve use
of non-traditional work hours, locations, and/or job
structures.
- Penn Home Ownership Services: Penn offers a forgivable
loan for eligible employees interested in buying a home or
currently residing in West Philadelphia, which can be used for
closing costs or home improvements.
- Adoption Assistance: Penn will reimburse eligible
employees on qualified expenses in connection with the legal
adoption of an eligible child, such as travel or court fees, for up
to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Dental-at-Schattner-Center/Customer-Service-Clerk--Restorative-Clinic--Penn-Dental-Medicine_JR00092997
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