Senior Network Technician
- Employer
- SUNY Cortland
- Location
- Cortland, New York, United States
- Salary
- Competitive Salary
- Date posted
- Aug 22, 2024
View more categoriesView less categories
- Position Type
- Administrative, IT & Technology, Technology Administration/Other
- Employment Type
- Full Time
Job Details
Position Details
Position Information
Budget Title
Senior Programmer/Analyst
Campus Title
Senior Network Technician
School/Division
Academic Affairs, Division of
Department
Networking and Telecommunications
Staff Sub-Type
Staff & Administration
Salary Level
SL4
Salary Range
$65,000-$75,000 (Depending on Experience)
Position Effort
Full-Time
If Part-Time, enter FTE:
Is this a temporary position?
No
If Temporary, enter End Date:
Position Summary
As a member of the Networking and Telecommunications team this position provides technical support including design, installation, troubleshooting, and repair of the college’s networking and telecommunications infrastructure. This position will also be responsible for running hardware and software diagnostics and identifying and resolving problems. The position is also responsible for complex testing and analysis of all elements of the network infrastructure including server, software, and communication devices. This position will serve as backup support to other Networking and Telecommunication Services areas.
Major Responsibilities
Primary Technical Responsibilities
- Follow project plans and designs to implement new systems and networks and meet specific project needs such as schedule, performance, and cost. Install, configure, and resolve conflicts among hardware and software systems used to provide new network services
- Recommend appropriate network equipment and cabling for a given situation. Primary responsibilities in this area include implementation and upgrade of switched and wireless networks, routing, plans, UPS systems and cable plant. Assist in the review of networking and telecommunications sections of Facilities construction designs
- Administer network and telecom systems in use at SUNY Cortland and its satellite locations. Identify and resolve performance problems, failures, and other issues that arise within these systems. Mitigate the root cause of service interruptions and effectively utilize vendor service contracts
- Respond to daily network and telecom help tickets. Monitor network systems and respond to problems, alerts, and alarms. Provide mentoring and training for students or part-time personnel when needed
- Provide technical support to network users and help nontechnical people understand and use complex equipment and software. Support network and telecom needs of campus construction surge efforts. Interface effectively with customers and other members of the IR team
- Respond to after-hours network emergencies on occasion
Communications
- Promote active communication between functional users and team members. Contribute appropriately to conversations and meetings. Accurately prepare written and verbal correspondence that is coherent, effective and professional
- Effectively communicate project timelines, readiness and status updates to the director and functional users on a regular basis
- Communicate effectively with manufacturer’s technical support and help desk personnel for support assistance
Documentation
- Document procedures, diagrams, and enhance network documentation of the campus LAN and Internet, IP address management, edge security equipment, wireless systems, telecommunications systems, and UPS units
- Maintain and review a centrally located repository of documentation. Repositories can include the Help Center ticketing system and project management application (currently Team Dynamix), asset management tracking system, N&T shared drive and other office tools. Provide feedback and recommendations to improve organization’s documentation systems and processes
Security
- Configure and support evolving network security technology building on the ISE security framework, including evaluation of benefits of advanced features
- Maintain knowledge of SUNY Cortland, State of New York, and Federal information security policies: FERPA, GLB, Red Flag, PCI, and any relevant records retention policies. Report any misuse or security vulnerability to the Security Officer
Strategic Planning
- Work with the director and team members to provide vision and leadership in developing and maintaining a sound strategic plan for the Networking and Telecommunications Department that support the goals and missions of Information Resources and the University
- Reports to the director of the Networking & Telecommunications department
- Supervises student and temporary support staff employees
- Bachelor’s degree with three or more years of direct professional experience deploying, configuring, and managing large campus or enterprise data networks, or in lieu of degree, seven years of full-time directly related experience, or a combination of higher education coursework and experience totaling seven years may be considered
- Experience presenting and exchanging technical information with other technicians
- Customer service experience
- Bachelor’s degree in management information systems, computer science or related field
- Experience managing Cisco switches and routers including hardware and IOS software, configuration and troubleshooting
- Experience managing Cisco Data Center switches
- Experience managing Cisco Enterprise Firewalls
- Relevant Cisco technical network certification such as CCNA or CCNP
- Knowledge of relevant computer and networking terminology, protocols, and hardware
- Demonstrated technical troubleshooting skills in relevant networking and telecommunications technologies
- Demonstrated ability to learn quickly and adapt to changes in the industry; be highly detail oriented and communicate at both a technical and business level
- Ability to lift and carry equipment weighing up to 25 lbs. regularly and occasionally move equipment up to 50 lbs.; maneuvering equipment in and out of inaccessible areas like sub-basements, mechanical rooms and up/down ladders and stairs. Use co-workers to team lift heavy things when necessary and tools on hand to make tasks easier such as dollies and step ladders
- Consistently demonstrate commitment and ability to work with a diverse group of students, faculty, staff and other members of the campus community in support of department, college and university mission.
- Willingness and ability to be aware of, understand and follow all college and university policies
- Demonstrated commitment and ability to stay current and learn technology related to the position
- Evidence of interpersonal, communications, and writing skills sufficient to provide excellence in service to campus community members at all levels of the organization
- Demonstrated ability to work in a team and with a high degree of independence and to be self-disciplined with the ability to handle priorities within multiple simultaneous tasks, and follow through with completion
The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.
Job Close Date
Posting Detail Information
Posting Number
S23184
Review Start Date
09/06/2024
Open Until Filled
Yes
Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/8964
Special Instructions
Special Instructions to Applicant
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Are you currently employed by SUNY Cortland? If so, please
indicate what type of employee.
- UUP Professional
- UUP Faculty
- Management Confidential
- Research Foundation
- Represented by CSEA, PBANYS or PEF
- Full Time Lecturer
Required Documents
- Curriculum Vitae or Resume
- Cover Letter
- Professional References Contact Info. ONLY (minimum of 3)
Company
From your first steps on campus, you’ll feel the spirit of Cortland. It’s an energy that extends from the classroom to competition to the community.
SUNY Cortland stands out as one of New York’s top public universities — a medium-sized school that offers academic strength across 68 majors, a high quality of student life and a degree that pays back graduates.
Reputations in teacher education and health-related majors laid the foundation for exciting new programs related to business, natural sciences, the arts and specialized professional fields.
Our students, faculty and staff members are invested in the world around them. Whether it’s a class assignment, independent research or a passion project, Red Dragons look to make a difference.
With more than 1,400 employees, we are the leading employer in the City of Cortland and in Cortland County, and we’re also one of the most desirable places to work.
Job seekers will find competitive salaries, outstanding benefits and an invigorating work environment with full access to Cortland’s exceptional recreation and fitness facilities, library and other resources.
We offer full- and part-time employment in academic, administrative and staff positions, plus a wide range of employment opportunities for undergraduates and graduate students, including graduate assistantships.
Also offering employment opportunities on campus are two affiliated organizations, Cortland Auxiliary and the Research Foundation of SUNY.
Cortland Auxiliary is a private, not-for-profit organization that provides the SUNY Cortland community with food services and the Campus Store, to name a few.
The Research Foundation for SUNY is a private, nonprofit educational corporation that administers externally funded contracts and grants that support research and discovery for and on behalf of SUNY Cortland. The Research Foundation offers professional, research, day care, tutoring and clerical employment opportunities.
Company info
- Website
- http://www.cortland.edu/
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