Programmer Analyst

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Programmer Analyst who will participate in the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.

Specific Duties & Responsibilities

• Manage Optum Claims manager.
• Work Epic Charging tickets.
• Lead CPA Process Improvement Projects.
• Lead Epic upgrade efforts.
• Project Life Cycle Responsibility for CPA expansion and other projects.

• Typically understands project life cycle and has responsibility for sections of life cycle.
• Under guidance, responsible for full life cycle of small and/or parts of a large project.
• Once priorities are set, perform tasks independently with regular process updates. Examples can easily be found in existing code, methods or online. Typically, concepts used are simple and standard.

• Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
• Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications.

• Develop detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
• Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
• Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks.
• Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve the support.

• Create and document test scenarios using the appropriate testing tools to validate and verify application functionality.
• Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
• Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
• Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  
• Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving issues to ensure prompt, effective service.

• Agility to handle multiple priorities from different customers across JHU, JHHS and JHHC is required for success in this role.
• Work closely with Departments to develop functional/technical specifications and process improvement recommendations.
• Work with Epic Lancaster analyst and at times Epic Verona to work through Epic operational issues.
• Work with departments and Epic Lancaster analysts to determine upgrade workflow impacts/training needs/testing.
• Work with vendors to problem solve operations issues, upgrades, and maintenance.

Knowledge, Skills, & Abilities

• Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
• Must demonstrate critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Writes and speaks clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Must demonstrate exemplary customer service skills.

On call requirements

• May be required to work at the end of the month for month end closing.

*The responsibilities listed are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Minimum Qualifications

• Bachelor's Degree.
  

• One-year related experience.
  

• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment.
  

• Additional related experience may substitute for required education, additional education my substitute for experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge in the assigned application as well as the platform on which it runs.

Classified Title: Programmer Analyst
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 ($74,100 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30AM - 5PM
Exempt Status: Exempt
Location: Hybrid/JH at Middle River
Department name: ​​​​​​​SOM Admin CPA Quality Assurance
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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