Public Service Officer
- Employer
- Dallas College
- Location
- Dallas, Texas, United States
- Salary
- Competitive Salary
- Date posted
- Aug 20, 2024
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Campus Security/Police
- Employment Type
- Full Time
Current Dallas College employees will need to log into Workday
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search bar to view open positions and submit your
application.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. To view the job posting closing date please return to the search for jobs page.
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Weekly Work Hours
40
Compensation Range
D01-Hourly
Hourly Rate
$18.24 Hourly
FLSA
United States of America (Non-Exempt)
Position Type
Staff
Position Summary
The Public Service Officer (PSO) position provides a safe and secure environment for all employees and visitors at assigned location(s) so faculty can focus on teaching and students can concentrate on learning. Provides general assistance (gives directions, answers questions, provides information, etc.) to faculty, staff, students and visitors and projects a positive image of Dallas College by maintaining a pleasant and professional demeanor. Contributes to the overall safety and security of students, employees, visitors, and Dallas College property by maintaining a uniformed presence. Requests assistance from Dallas College police officers for law enforcement matters, or off-campus police, fire, and EMS personnel as needed. Assists Dallas College Police Officers as directed within the scope of responsibility.
Required Knowledge, Skills and Abilities
Working conditions include but are not limited to:
Key Responsibilities
All successful candidates are required to comply with all Department policies, procedures, and directives as well as the Board Policies of Dallas College and the regulations and directives enacted thereunder.
Work is performed under the general supervision of the chain of command for the Dallas College Police Department, typically a Police Sergeant. Supervision is usually available in person or by radio. Work requires the ability to make frequent minor decisions and occasional decisions of some significance. Work is reviewed for completeness, accuracy and compliance with departmental policy and procedure.
Shift Assignments
The Department issues uniforms and related equipment. The PSO will be required to wear the uniform as prescribed by Departmental policy, rules, regulations, or directive.
New PSOs will be required to provide socks and footwear at their own expense, as prescribed by appropriate rules or regulations.
Assignment and Field Training
The new PSO will be assigned to a shift and an experienced PSO acting as a field training officer. The new PSO will then undergo approximately three weeks of training. The training officer is responsible for orienting and training the PSO on all aspects related to the PSO position. The training officer assists the PSO with the final phase of his or her training by observing and evaluating the new PSOs progress and performance daily.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
About Us
Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.
Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Applications DeadlineDecember 31, 2024
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. To view the job posting closing date please return to the search for jobs page.
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Weekly Work Hours
40
Compensation Range
D01-Hourly
Hourly Rate
$18.24 Hourly
FLSA
United States of America (Non-Exempt)
Position Type
Staff
Position Summary
The Public Service Officer (PSO) position provides a safe and secure environment for all employees and visitors at assigned location(s) so faculty can focus on teaching and students can concentrate on learning. Provides general assistance (gives directions, answers questions, provides information, etc.) to faculty, staff, students and visitors and projects a positive image of Dallas College by maintaining a pleasant and professional demeanor. Contributes to the overall safety and security of students, employees, visitors, and Dallas College property by maintaining a uniformed presence. Requests assistance from Dallas College police officers for law enforcement matters, or off-campus police, fire, and EMS personnel as needed. Assists Dallas College Police Officers as directed within the scope of responsibility.
Required Knowledge, Skills and Abilities
- Knowledge of public security codes, policies, and
regulations.
- Ability to react calmly and effectively in emergency
situations.
- Able to perform security and safety checks of college grounds
and facilities to ensure a safe and healthy environment.
- Able to identify safety hazards and assists students, faculty,
staff to hazardous material incidences.
- Skill in detecting problems and report information to
appropriate personnel.
- Able to responds to fire and medical emergencies and provides
crises intervention in conflict or emergency situations. Evaluates
circumstances, coordinates outside responses, and secures hazardous
area.
- Able to provide customer service, information and assistance to
students, staff, faculty and the general public.
- May be required to broadcast emergency messages using
appropriate notification systems.
- Ability to provide excellent verbal and written
communications.
Working conditions include but are not limited to:
- Indoor assignments typically require PSOs to patrol the campus
facilities on foot. Occasionally a PSO assumes a fixed post
assignment. Any indoor assignment may require standing, sitting, or
walking for lengthy periods of time.
- A motorized patrol vehicle typically performs outside patrol
assignments. PSOs will periodically experience exposure to
inclement weather conditions for lengthy periods of time.
- Because of the nature and scope of this position, work does
involve a degree of hazard.
- 18 years of age.
- Graduation from high school, vocational school or equivalent or
passed a GED test.
- Valid Texas driver's license with a satisfactory driving record
that meets or exceeds Dallas College policy and standards to
operate a Dallas College vehicle.
- No previous security experience is required.
- Good physical condition, capable of walking and/or standing for
long periods of time without the aid of canes, crutches, or similar
tools.
- Eyesight and hearing of sufficient acuity to accomplish the job
duties.
- Operate a handheld radio.
- Flexibility to workdays, evenings, or nights; overtime may be
required.
- Criminal record clear of felony convictions and personal
history must be above reproach, and stable employment record.
- Official transcripts will be required.
- Bilingual or multilingual preferred.
Key Responsibilities
- Provide directions to locate buildings, offices, and clinics
and other general helpful information to visitors.
- Stand for long periods of time at a stationary post or while
directing traffic.
- Patrol buildings, grounds, parking lots, garages, and stairways
on foot or by vehicle, checking for fires, water leaks, and general
building security; report safety hazards and physical security
deficiencies verbally and in writing.
- Monitors hallways with attention to classroom activity ensuring
a comfortable and safe academic environment.
- Ensure all personnel entering the complex or building on campus
or other College property are properly identified.
- In conjunction with a College Police Officer, respond to
medical assistance requests, assisting the Officer and leading the
responding EMS personnel to the appropriate location.
- Write reports on incidents occurring on college property,
including irregularities, emergencies, or suspicious
activity.
- Report all irregularities, emergencies, or suspicious activity
to the Department.
- Issues parking citations for handicapped parking
violations.
- Responds to low risk calls for service to assess the scene and
to determine the need for and if necessary, request the response of
police, fire, or EMS.
- Observe activities to determine if an offense is being
committed or is about to be committed, and if necessary, request
the response of police, fire, or EMS.
- Assist persons being evacuated in emergencies.
- Hear and respond to audible emergency alarms and instructions
transmitted on the police radio.
- Respond audibly to public inquiries and transmit clearly over a
police radio.
- Provide occasional personal escort services to students, staff,
faculty, or visitors.
- Upon request, ensure faculty and staff have access to the
facilities they need to perform their job.
- Locks/unlocks doors on a regular schedule and as requested by
individuals (if appropriate).
- Provide motorist assistance when needed or requested.
- Assist sworn police personnel as directed.
- Assist sworn police personnel with detained or arrested
persons.
- Responsible for other reasonable, related duties as
assigned.
- Completes required Dallas College professional development
training hours per academic year.
- Performs other job duties as required.
All successful candidates are required to comply with all Department policies, procedures, and directives as well as the Board Policies of Dallas College and the regulations and directives enacted thereunder.
Work is performed under the general supervision of the chain of command for the Dallas College Police Department, typically a Police Sergeant. Supervision is usually available in person or by radio. Work requires the ability to make frequent minor decisions and occasional decisions of some significance. Work is reviewed for completeness, accuracy and compliance with departmental policy and procedure.
Shift Assignments
- Assignments are subject to change at any time depending on the
needs of the Department.
- PSOs may be assigned to any one of three shifts, working days
or nights, with varying days off throughout the week.
- PSOs may be required to work overtime assignments.
- Shift assignments or overtime assignments may include working
holidays or weekends.
- Assignments are subject to change at any time depending on the
needs of the Department.
The Department issues uniforms and related equipment. The PSO will be required to wear the uniform as prescribed by Departmental policy, rules, regulations, or directive.
New PSOs will be required to provide socks and footwear at their own expense, as prescribed by appropriate rules or regulations.
Assignment and Field Training
The new PSO will be assigned to a shift and an experienced PSO acting as a field training officer. The new PSO will then undergo approximately three weeks of training. The training officer is responsible for orienting and training the PSO on all aspects related to the PSO position. The training officer assists the PSO with the final phase of his or her training by observing and evaluating the new PSOs progress and performance daily.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
About Us
Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.
Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Applications DeadlineDecember 31, 2024
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