Director of Admissions Operations and Systems

Director of Admissions Operations and Systems
 
Reports to: Associate Vice President for Enrollment Management Location: Chapman Hall, Appleton, WI. Full-time hybrid work eligible.
 
PRIMARY OBJECTIVE:
 
In collaboration with the VP for Enrollment Management and AVP for Enrollment Management, lead the Admissions team in collecting, storing, and exporting the data that is essential for the job functions throughout the office. Responsible for managing all aspects of the Technolutions CRM, Slate, and leveraging it to help us recruit bright, talented, and diverse students to meet our enrollment goals.
 ESSENTIAL JOB RESPONSIBILITIES: 
  ·         Ensure the data entered into the CRM, Slate, is done so efficiently and accurately.  ·         Lead regular system audits to ensure the system is serving our needs. ·         Oversee the importing and exporting of Slate data. ·         Create and maintain user-functionality for Enrollment colleagues. ·         Continuously innovate the ways in which we use Slate by staying updated on new releases and best practices. Regularly attend conferences, webinars, workshops, etc. ·         Facilitate and monitor the admission decision release and financial aid release processes. ·         Enhance and maintain the applicant portal which is used to communicate with students and collect information from them. ·         Work with consultants and third-party vendors (EAB, MARKETview, Niche, etc.) to ensure data is accurate and that we are optimizing our partnerships. ·         Collaborate with colleagues in Information Technology to ensure the data integrity of Slate and the interface with the University’s enterprise planning system (EPS), Banner. ·         Assist in organizing and delivering the communication flows to students, families, and other stakeholders. This includes mailings sent throughout the year. ·         Lead, teach, and professionally develop the Admissions, Financial Aid, and Athletics departments on their usage of Slate. ·         Manage the changes and updates for online applications and admission cycle preparation. ·         Maintain secure and appropriate user access and permissions in Slate. ·         Ensure data is shared and stored securely. ·         Document operations processes for the purpose of record keeping and training. ·         Help foster a culture of data informed decision-making. ·         Perform other duties as assigned.
    WORKING RELATIONSHIPS:
Work collaboratively with staff and faculty as well as prospective students, their families, current students, alumni, school counselors, and independent counselors from a variety of backgrounds.

KNOWLEDGE, SKILL, AND ABILITIES:
 
  1.      Minimum of a Bachelor’s degree. 2.      2-5 years of experience with Slate. 3.      Demonstrated technical expertise and facility with data and coding; experience in managing data base systems. 4.      Experience in training and supervising staff. 5.      Exceptional communication, organizational, time management and interpersonal skills. 6.      Demonstrated ability to problem-solve and strong attention to detail. 7.      Ability to work autonomously while also collaborating as part of a team environment. 8.      Demonstrated cultural competencies to work with diverse populations of students. 9.      Willingness to work extended hours, including evenings and weekends and attend conferences to continually develop and evolve with industry and market changes. 10.  Positive attitude to contribute to a fun-loving, fast-paced environment. 11.  Knowledge of SQL, XML or other coding languages preferred; or demonstrated ability to learn.
 
 EMPLOYMENT REQUIREMENTS: 
Must have successful completion of criminal record check, driving record check and reference checks.