Assistant Director of Advising, Retention, and Student Success

St. Lawrence University seeks an Assistant Director of Advising, Retention, and Student Success. This full-time, 11-month position (August to June); reports to the Executive Director of Advising, Retention and Student Success.

General advising and student success work

• Work as member of advising team to provide outreach and support to students in academic distress, provide academic recovery support for students on academic notice
• Share in work of providing academic advising assistance
• Assist with walk-in advising and related support programs, particularly during periods of registration, early semester progress surveys, and midterm warning grades, and respond to student inquiries throughout the year.
• Serve as a general academic advisor for undeclared first-year students and sophomores as needed, assisting students with academic major/minor exploration and declaration processes.
• Work with advising team colleagues to monitor and address Starfish flags for students.
• Attend and contribute to weekly Advising Team (A-Team) meetings.
• Communicate with instructors and other staff members as needed to support student success
• Provide or assist with workshops and information sessions for various groups on campus (e.g. FYP classes, international students, transfer students, and faculty).
• Serve as a tenant admin (along with the Executive Director) on the Starfish student success platform, assist campus users with tech support and training as needed.
• Assist with any office-wide programs or initiatives and other duties as assigned related to advising and student success.

Coordination of Peer Tutoring Program

• Hire and train peer tutors for a diverse array of courses, especially those with heavy tutoring demand, and guide individual tutors in their self-assessment and professional development
• Mentor peer tutors in dealing with challenges that come up in tutoring sessions, offer ongoing feedback for tutor development in response to tutor session reports
• Undertake regular assessment of the tutoring program, revising tutor hiring and training and other aspects of the program in response to assessment results
• Coordinate student connections with complementary peer academic supports around campus (e.g., TA programs, WORD Studio, Language Resource Center, and the PQRC)

Salary Range $55,400 - $57,000 annually.

Minimum Qualifications          

• Bachelor’s degree required; master’s degree preferred (or equivalent combination of education and experience especially in higher education)
• Three years of work experience in higher education preferred (three years of work in high school or related educational experience will be considered; experience coaching and/or providing academic advising to students; experience supervising undergraduate tutors, teaching assistants, or graduate students/assistants a plus; one-on-one experience with students, preferably within the contexts of academic support and/or communication skills development; experience or willingness to work with students/staff in Opportunity Programs; experience working with students from diverse cultural backgrounds and with varied academic needs, including students with disabilities).
• Confidentiality and professional behavior is essential and willingness to contribute as needed to a high-functioning team.
• Excellent oral and written communication skills.
• Excellent time management, organizational, and interpersonal communication skills.
• Demonstrated ability to be patient, empathize, and promote calm responses to students, faculty, staff and students in stressful academic situations.
• Demonstrated ability with Microsoft 365 (including MS Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams), Outlook Email and Calendar.
• Willingness to learn additional software and cloud-based systems to assist with advising, retention, and student success (e.g. Colleague Self-Service, Slate, Starfish).

Interested applicants must apply online at http://employment.stlawu.edu uploading all required materials which are defined in the “special instructions to applicant” section.  Review of applications will begin immediately and continue until the position is filled. Questions about the position may be directed to Dr. Tina Tao, Executive Director of Advising, Retention, and Student Success, at ktao@stlawu.edu.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.