Customer Service Assistant - Continuous Post

Description

Employees in this class are entry level assistants who receive training in departmental rules, regulations, and policies and provide basic informational services to campus clients. They work under direct supervision from higher personnel.

This listing does not represent an actual vacancy; rather open recruitment allows interested persons to submit materials for future vacancies within this classification.

Examples of Duties

Employees in this title typically -

• responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures;
• researches inquiries and provides point of contact for quality control concerns and related solutions;
• composes and distributes routine correspondence and/or documents;
• conducts surveys and gathers data for statistical studies;
• resolves customer service complaints and refers unresolved customer grievances to designated personnel for further investigation;
• prepares reports of contacts regarding quality;
• prepares information for the campus on departmental standards and policies;
• communicates with and informs campus clients on recent improvements and departmental developments;
• performs on-site visits to campus clients in order to ascertain and monitor the quality of services provided;
• greets visitors, determine nature and purpose of visit, direct and/or escort them to destination, provide information regarding organization and employees;
• reports client feedback to higher personnel;
• assists higher level personnel in examining and maintaining departmental records and reports;
• receives payment for fees, bills, and assessments issued by the institution; verifies amount due as shown on statement against payment offered, gives change if necessary, issues receipt, and deposits payments received, within a framework of explicit procedures and instructions and subject to minimal personal discretion;
• balances daily transactions;
• receives, verifies, and processes cash sales;
• performs other related duties as assigned.

Qualifications

High school diploma or equivalent.

Any one or combination totaling eighteen (18) months from the following categories:

college coursework in any discipline as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate?s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor?s degree (120 semester hours) equals three (3) years (36 months)

responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Supplemental Information

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Tips for Completing a Civil Service Application:
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov

About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.



SIU Carbondale, member of the SIU System, is an anti-racist community that opposes racism, discrimination and inequity in any form, and embraces diversity, inclusion, equity, and justice for all people.

SIU Carbondale is an Affirmative Action/Equal Opportunity Employer of individuals with disabilities and protected veterans that strives to enhance its ability to develop a diverse faculty and staff and to increase its potential to serve a diverse student population. All applications are welcomed and encouraged and will receive consideration.