Administrative Coordinator, AU Abroad
- Employer
- American University
- Location
- Washington, District of Columbia, United States
- Salary
- Competitive Salary
- Date posted
- Aug 7, 2024
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American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Operations
Time Type:
Full time
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description:
Summary:
Reporting to the Associate Director of Operations, this position is responsible for providing general administrative and specific project development support to the AU Abroad-Abroad at AU office. The individual acts as the initial point of contact for the office. Tasks include, answering main phone line and main AU Abroad email inbox; planning and coordinating events; created printed materials, managing AUA-A@AU websites and social media accounts; supporting office operations; and ensuring the office is well maintained and functional for optimal performance. The Administrative Coordinator must be able to function independently with minimal supervision, have sound judgment, a professional demeanor, and be project/task oriented.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Program operations:
- Responsible for general advising/walk-in strategy, monitoring,
and responding to main auabroad email, supporting general office
communications, processing both AU Abroad and Abroad at AU
application materials, creating visa letters for outgoing programs,
and document management.
- Assist in defining program goals, reporting on activities and
assessment projects.
- Provide support in registration of both AU Abroad and Abroad at
AU students, as needed.
- Provide support in processing transcripts from foreign
universities, as needed.
- Coordinate and facilities office event such as, the Study
Abroad Fair, photo and video contests, information sessions, and
other activities as needed, including securing space, advertising,
and ensuring that all logistical arrangements are handled
properly.
- Attend various campus-wide events to serve as AU Abroad
representative (New Eagle Day, Preview Day, etc.)
- Oversee development and content management of the office’s
websites, social media presence (Facebook, Twitter, Instagram,
etc.), brochures and other printed materials, newsletter, and
advertising activities.
- Regularly evaluate effectiveness of marketing and communication
activities, updating or changing plans as needed to achieve goals.
Implement marketing and recruitment activities.
- Identify populations of students and create and manage
marketing activities.
- Assist in the recruitment and placement of a graduate
assistants.
- Create and implement training modules for office staff and
student workers.
- Supervise front desk operations.
- Student Advising, as needed.
- Contribute to departmental and university-wide projects and
initiatives as needed/required.
- Displaying Creativity.
- Prioritizing and Organizing.
- Championing Customer Needs.
- Developing Plans.
- Evaluating and Implementing Ideas.
- Acquiring and Analyzing Information.
- Up to two graduate assistants.
- May occasionally require work on evenings and weekends.
- Hybrid working will be offered. Current expectation is 2/3 days
a week on campus, with 3/2 days per week working remotely. This may
change depending on business needs.
- $30.20 per hour.
- Bachelor's degree.
- 2-4 years of experience of relevant experience.
- Program management experience.
- Cross-cultural communication skills.
- Experience with digital marketing, social media content
creation across a variety of platforms, and design and management
of websites.
- Experience in public relations, higher education, or
international education.
- Familiarity with the Adobe Creative Suite.
- Excellent planning, project management and facilitation skills
with high-level attention to detail.
- Excellent interpersonal, verbal and written skills, including
the ability to develop and sustain relationships with a variety of
stakeholders.
- Ability to multi-task, organize and prioritize while
maintaining high standards of accuracy and quality.
- Demonstrated organizational skills to establish goals; manage
assignments and competing priorities; work under pressure of
deadlines; and to follow through to successful completion.
- Must have the ability to function in a fast-paced,
team-oriented environment.
- Ability to work independently.
- Solid communication and computer skills, along with excellent
interpersonal and presentation skills.
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an E-Verify employer.
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu .
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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