Admissions Operations Assistant

Admissions Operations Assistant


Department: Admissions


Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, non-unit position with no benefits. The Admissions Operations Assistant will support the admissions operations team with day-to-day tasks to meet the strategic enrollment goals of MassBay Community College.


Key Responsibilities and Duties:

• Assist with monitoring email inboxes for the admission office, triaging and responding to incoming inquiries and reviewing submitted documents for processing;
• Assist with processing submitted documents (high school diplomas, high school transcripts, GED/HiSet score reports, College transcripts) from Parchment, National Student Clearing House, ScribFoward, and other outside agencies, in PeopleSoft student information system (SIS) and save to DocuWare;
• Process High School GPA Placement Waivers in PeopleSoft (SIS);Review submitted Tuition Eligibility Forms, and supporting documentation, communicate with students to determine eligibility;
• Enter prospects into PeopleSoft (SIS);
• Participate in Live Chat and Virtual Q&A ;
• Attend admissions operation team meetings ;
• Communicate in a professional manner to students, faculty, administrators, and outside agencies. This includes but is not limited to communications via phone, email, electronic and written correspondence;
• Assist with answering the admissions main phone line and returning voicemail;
• Serve as the first point of contact at the front desk in the Admissions office on the Wellesley Hills Campus; greet visitors to the office with a high-level customer service;
• Demonstrate commitment to valuing diversity and contributing to an inclusive learning environment;
• Display strong attention to detail and advanced organizational skills;
• Perform other administrative and admissions operational duties as assigned.
  

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
• Engage with the Office of Diversity on issues related to underserved student success;
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

• Capable of working independently and as a collaborative member of a team;
• Thorough understanding and ability to maintain the confidentiality of protected information and data integrity ;
• Ability to articulate the community college mission through action.
  

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Capable of working independently and as a collaborative member of a team;
• Thorough understanding and ability to maintain the confidentiality of protected information and data integrity ;
• Ability to articulate the community college mission through action.
• Experience with Customer Relationship Management (CRM) System, Student Information Systems (SIS) and Document Imaging systems.

Additional Information:


Salary Range: $32.00 - 32.50 Hourly Wage


Position Type: Part Time Employee


Application Deadline: August 21, 2024, or thereafter until filled.


To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.