Content and Client Manager - School or Computer Science
- Employer
- Carnegie Mellon University
- Location
- Pittsburgh, Pennsylvania, United States
- Salary
- Competitive Salary
- Date posted
- Aug 7, 2024
View more
- Position Type
- Faculty Positions, Business & Management, Management, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Academic Affairs, Curriculum & Instructional Development, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Type
- Full Time
Job Details
The Technology for Effective and Efficient Learning (TEEL) Lab at CMU is seeking a Content and Client Manager to manage the content for various CS/IT topics, including cloud computing, data science, and AI/ML, along with managing client partnerships. The TEEL Lab develops courses on their Sail() platform, which is a project-based online social learning platform for workforce training at scale. Our clients, such as Community College partners, deliver our courses in a variety of contexts (i.e., classroom, online, hybrid). The Content and Client Manager will be responsible for expanding the number of partnerships, onboarding new partners, being the point person for any issues partners face, and informing partners of changes to course content and to the Sail() platform. The Content and Client Manager will also oversee interns who update and maintain the course content so that they are informed of the status of all course content.
Responsibilities:
Management of Course Content:
- Independently own the management of course content on the
Sail() platform.
- Given the rapid pace of change within CS/IT, the Content and
Client Manager will manage the course content to ensure that it is
regularly updated to reflect the latest developments and tools
used, by collaborating with subject-matter experts.
- Develop and maintain an index of course content to support
course building and customization. Develop and maintain a catalog
of instructional materials and professional development
materials.
- Organize and track digital assets (i.e., course materials,
course syllabi, course artifacts, credentials) in collaboration
with subject-matter experts who develop the digital assets.
- Manage the development and implementation of a style guide /
branding for all Sail() courseware, by collaborating with UX
designers and marketing and communications.
- To accomplish the above responsibilities, the Content and
Client Manager must work closely with and be understanding of the
busy schedules of faculty members, post-doctoral scholars, project
scientists who are subject-matter experts in the content design and
development processes.
- Independently own the management of Community College
partners.
- Expand the TEEL lab’s network of community college partners
through traveling to conferences, overseeing marketing tools such
as websites and social media, delivering presentations to potential
Community College partners, and being the point of contact for
potential Community College partners to adopt the Sail()
platform.
- Communicate with potential Community College partners through
timely communication, schedule information sessions between
partners and the TEEL lab team, and oversee onboarding, learning
management system integration, access to the Sail() platform, and
professional development training for new partners.
- Communicates with current Community College clients by
receiving emails or requests regarding setting up new courses,
expanding course offerings, scheduling professional development
training, issues with Sail(), etc.
- Timely communication with clients and managing TEEL lab members
to provide timely support for those clients. Which will include
adopting or developing a ticketing process to address bug reports,
feature requests, and usability concerns.
- Coordinates use of various Learning Management Systems (LMSs)
such as Canvas, Blackboard, D2L, etc. course systems for clients
upon request, such as tracking what courses are being offered,
where they are located, and the number of students enrolled.
- The Content and Client Manager will oversee interns who update
and maintain the course content, so that they are aware of the
status of all course content on the Sail() platform.
- Act as an intermediary between the Computer Science Department
Human Resources and the TEEL lab for hiring, onboarding, and
offboarding of interns.
- Collect relevant information from TEEL lab team members before
hiring interns, submit information about hire to the Computer
Science Business Office, post job descriptions to Handshake and/or
Workday, and keep team members up-to-date on the hiring
process.
- Assist new TEEL team members and interns as they start with the
TEEL lab (onboarding).
- Assist TEEL team members and interns as they leave the TEEL lab
(offboarding).
- Produce and distribute reports on intern timesheets submitted
to Workday.
- Procure and distribute exam vouchers and licenses with Sail()
instructors and learners.
- Bachelor’s degree required
- Relevant work experience: 8-10 years
- Requires wide range of mobility, i.e., ability to climb, stoop,
kneel, crouch or crawl, reach, bend at waist, grasp and pick up
objects. Routine exposure to computer and audio-visual
equipment.
- Ability to work well with others and/or as part of a
team.
- Ability to meet deadlines, work under pressure and with
frequent interruptions.
- Ability to understand and follow directions.
- Ability to prioritize work and handle multiple tasks
simultaneously.
- Decisions generally affect own job and affects the success of
team and project objectives.
- Required to stand and/or walk for extended periods of
time.
- Required to work normal business hours; evening and weekend
work may occasionally be required.
- Accountable for the successful completion of individual goals
and priorities.
- Accountable for operational results of research project.
- Receives little instruction on day-to-day work and receives
general instructions on new assignments.
- Established methods and procedures of attaining goals and
objectives, guidance in terms of broad goals.
- Supervision of interns.
- Learner-centered decision making.
- Fast-paced research-driven environment.
- Ability to respond to urgent requests for production
deployments.
- Ability to communicate with engineers, researchers, students,
and CSP partners.
- Ability to work independently, take ownership of tasks and
deliver high-quality work.
- Effective collaboration within a team environment.
- Effective project and time management skills.
Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.
Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!
For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
IT Management
Position Type
Staff – Fixed Term (Fixed Term)
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
- Please visit “ Why Carnegie
Mellon ” to learn more about becoming part of an
institution inspiring innovations that change the world.
- Click here to view
a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity
Employer/Disability/Veteran .
-
Statement of Assurance
Company
Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.
A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course.
Carnegie Mellon was founded in 1900 by Andrew Carnegie under the premise that a school established to foster and develop the technical skills of its students would soon produce students and graduates whose work would astound Pittsburgh and the world. Over 120 years later, our institution continues to produce talented alumni and draws faculty and staff eager to be a part of the university's creative, passionate and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration.
Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.
With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it.
Pittsburgh is home to over 86,000 students from 10 colleges and universities. Pittsburgh was ranked as one of the top U.S. cities for millennials.
Some 177,000 people work in Pittsburgh's tech-related industries, and their ranks continue to grow as the city tops lists for jobs. Networking opportunities, small business accelerators, and an innovative community make the city appealing to entrepreneurs, especially recent graduates.
Pittsburgh is emerging as a tech and culture hub that The Washington Post praises for its "world-class art museums and colorful neighborhoods."
Robotics and software engineering lead the way. The city is home to Google, Uber and Apple offices and a budding ecosystem of tech startups including Duolingo, Modcloth and 4Moms, all of which have CMU roots.
Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.
You’ll find CMU locations nationwide — and worldwide. Silicon Valley. Qatar. Africa. Washington, D.C. To name a few.
If your heart is in your work, come work with us.
Carnegie Mellon University isn't just one of the world’s most renowned educational institutions — it’s also a hotspot for some of the most talented doers, dreamers and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues — and you’ll have the satisfaction of delivering work that truly matters.
Carnegie Mellon University offers a wide range of competitive employee benefits to help you live well. Benefit eligibility varies based on the hours per week employees are scheduled to work and the employee's geographic location
We seek to cultivate diverse populations and perspectives and promote equity and inclusion. Our devotion to these ideals springs from a core belief in the power of education to be a transformative and enriching force for every person, irrespective of their background, identity or life circumstances.
Inclusion and belonging are intricately interwoven into the very essence of our university, helping to shape our values, policies and practices. Diversity, equity, inclusion and belonging are not only central to our ethos but also indispensable to our pursuit of academic excellence and innovation.
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