IS Senior Analyst (IAM)

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here .

The Role and the Department

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity depending on the job role and individual personal requirements.

The role sits within a team that delivers effective Identity and Access Management (IAM) services to the University and is part of the wider IS collection of teams, which underpins the delivery of customer focused information systems and services. It offers a rare opportunity for the post-holder to develop a career within the highly specialised identity and access management field.

Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: enterprise level applications; student record management systems; web, internet and intranet technologies; data and analytical services; integration services; collaborative services; identity and access management; artificial intelligence solutions, and; other immersive technologies.

CIS is committed to developing our talent and where appropriate, there will be an opportunity for the successful candidate to develop further by being sponsored to undertake an L4(HNC/FdDeg), L5/6 (HND/BSc) or L7(MSc) qualification, in a specific topic area such as: Cyber Security, DevOps, Data Analyst, Software Engineering, UX, AI, etc.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community.
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.
  

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

Qualifications :

Person Specification

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience/Skills/Abilities/Knowledge

1. Five GCSE’s at least Grade C or level four including English Language and Mathematics.

2. Post-16 qualification or equivalent experience.

3. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 

4. Experience in developing, implementing, and maintaining IAM policies, standards, and procedures

5. Experience of using Oracle or SQL Server relational databases and database programming using PL/SQL or TSQL.

6. Knowledge of IAM tools ( AD, AAD, MIM etc.)

7. Good spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.

8. Relevant industry and professional recognition and certification of achievement of skills and knowledge.

9. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions. 

10. Ability to manage workload and prioritise effectively, working under own initiative or collaboratively in a small team within a pressurised environment

Desirable Criteria

11. Knowledge and experience of health and safety issues.

12. Proven experience in Linux scripting and/or automation.*

13. Knowledge and experience of supporting identity and access related technology solutions*

14. Experience of working in Agile environment

15. Experience of working with Identity and Access Management in the Higher Education sector.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

What you are required to submit:

An up-to-date CV;

A cover letter explaining what interests you about the role;

A supporting statement which clearly outlines how you meet each individual Essential criteria within the Person Specification (above); when submitting evidence of each essential criteria, please ensure you use the essential criteria wording as the section heading.

Contact Details

If you would like to have a chat or ask any questions about the role, please contact Shauna.Radford@durham.ac.uk



Typical Role Requirements

Service Delivery

· Show a commitment to equality, diversity and inclusion and the University’s values.

· Ensure that the University’s procedures and values are always reflected in all aspects of the service and adapt ways of working where this is not evident.

· Provide specialist advice and make decisions to resolve problems relating to the services you are responsible for.

· Deliver IS services and projects in collaboration with other staff and sometimes contractors across the University.

· Build, test and apply any changes to IS solutions.

· Manage, maintain and monitor designated IS solutions to ensure safety, security and compliance.

· Provide the best possible service to [staff, students and others who you work with] by reviewing and make suggestions to improve the service.

· Collect, organise and record data and information accurately [(including asset registers)] and provide reports and information.

· Carry out specialist risk assessments and resolve incidents that require relevant expertise.

Planning and Organising

· Plan and organise own workload to deliver the role.

· Plan, manage and deliver assigned projects and activities in accordance with agreed objectives.

· Supervise the work of junior staff and teams involved in delivering IS projects or services.

· Seek feedback from staff, students and anyone else that you come across as part of your role to ensure that the service is being adapted to meet customer expectations.

· Manage budgets and expenditure including buying (and returning) goods and services.

Communication/Liaison

· Develop and improve services by taking part in meetings, working groups and committees.

· Explain and demonstrate to others how to carry out tasks and use a range of digital services.

· Liaise with staff in other areas to provide advice in relation to any changes.

· Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.

· Build relationships with contractors and third-party suppliers to share good practice, exchange information and work together on joint initiatives.

· Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.