Coordinator, Campus Experience

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

JOB TITLE SUMMARY

Job Title: Coordinator, Campus Experience

Division: Enrollment & Marketing

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Director, Undergraduate Enrollment

Positions Supervised: Student Ambassador, Student Employee; Lead Ambassador, Student Employee

Job Summary

The campus experience coordinator is responsible for coordinating all individual family tours, group tours, and campus event tours. This position also manages Lindenwood’s Student Ambassador program to include scheduling weekly hours, assigning prospective student and family tours, completing office tasks, as well as providing onboarding and continuous training opportunities for the Ambassador program.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Serves as the face of the University for new visitors and plays a critical role in creating the first impression for new students and their families
• Provides excellent customer service for all guests and visitors to Spellmann Center and the Lindenwood University community
• Warmly welcomes and accommodates both planned and unplanned visitors to Spellmann Center
• Manages day-to-day work of the Student Ambassador program
• Coordinates and manages all aspects of the University’s campus visit experience for prospective students and families, including working with all departments and academic colleges to schedule individual and group tour activities Monday through Saturday
• Schedules prospective students’ meetings with Admissions staff and Student Financial Services (SFS); facilitates appointments with academic resources; organizes other campus meetings as requested
• Coordinates with colleagues to ensure adequate tour staffing for recruitment events and tours when needed
• Maintains appropriate supply inventory utilized for campus visits
• Collects, organizes, and composes campus visit correspondence
• Creates daily visit schedules for office staff and student ambassadors
• Coordinates and manages usage of University fleet and golf carts
• Produces and formats reports related to the University’s campus visit program, enrollment yield, and year-over-year analysis

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values
• Ensures content and quality of campus tours exceed student and family expectations and industry standards
• Works with University employees to coach student ambassadors on best responses to prospective students’ questions

Communication, Teamwork, and Collaboration

• Answers phones, responds to email, forwards messages, and confirms appointments for prospective students and group tours
• Relays pertinent information or process updates to student ambassadors
• Collaborates with admissions communication specialist to create/deliver digital and print tour communications
• Acts as a liaison with other departments and outside agencies

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Valid driver’s license
• Prior relevant work experience preferred

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to thrive in a fast-paced work environment
• Excellent written and verbal communication skills
• Excellent customer service skills
• Highly organized, motivated, and able to multitask
• Ability to problem solve, use good judgement, and think critically
• Effective research skills
• Ability to learn and apply institutional policies and procedures
• Ability to maintain professionalism in high stress, unpredictable situations

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.

• General office setting
• Fast-paced and high energy
• Non-Standard Flex
• Weekend availability

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Adequately mobile to attend events on campus
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.