Data

Data & Technical Operations Specialist

R0000000524
Bucknell University

Position Title:
Data & Technical Operations Specialist

Position Type:
Full time

Location:
Bucknell University

Categories:
Staff Non-exempt

Job Summary:
The Data and Technical Operations Specialist is a member of the Office of Admissions and is principally responsible for providing infrastructure support including database management, reporting, records management, and online and technical solutions which help to minimize risk and maximize performance. The Assistant Director collaborates with personnel from various University departments (including Library & Information Technology, Financial Aid, and the Registrar's Office), and provides exemplary customer service to Admissions prospective students and their families. The Data and Technical Operations Specialist reports to the Associate Director of Data & Technical Operations.

This is a full-time (35 hour) staff non-exempt (hourly) position based in Lewisburg, Pennsylvania. Some evening and weekend work will be required, so the Assistant Director must be committed to working flexible hours to meet office needs.

Job Duties:

1. Assist with technology implementation projects and problem solving including but not limited to assisting with the management and coordination of Slate and its features; maintaining up to date and accurate records; resolving data issues, including resolving duplicate records. Assist with the database's systems for communications, such as mass email campaigns, texting or automated/scheduled messages for prospective students, parents, counselors, and other audiences.

2. Assist in the maintenance of a database of admissions events, including clean-up and event creation. Assist in the development and maintenance of the various technology solutions, including the institutional database and its integration with Financial Aid, the Office of the Registrar, and other University departments.

3. Assist Office of Admissions team members with the use, knowledge, and implementation of various technology solutions, including Banner, Cognos, and Slate. Help maintain automated processes in Slate and ensure all functions are working as required. Troubleshoot minor computer issues and serve as assistant liaison with L&IT to resolve these issues.

4. Assist applicants by troubleshooting application checklist issues. Create digital forms for use by prospective students and admissions staff. Import documents and other materials into the database system from external sources. Assist with the maintenance of user permissions for database system access.

5. Maintain a section of the prospect, inquiry and applicant records (referred to as alphabet segment) including: entering appropriate application data into database, requesting missing credentials, responding to phone and/or email related to applications, reporting to supervisor with application process questions or feedback to ensure consistent procedures, processing withdraw notifications pertaining to applications and assuming additional application processing tasks as needed by the Admissions Operations Supervisor.

6. Assume other duties as requested by the supervisor or Associate Vice President & Dean of Admissions.

Work Setting: Hybrid

Physical Requirements: The ability to lift boxes weighing up to 30lbs. is required.

We are looking for someone with:

• An Associate's degree in a pertinent field (such as mathematics, finance/accounting or a technology/data-centered field like computer science) OR 2 years of tech related experience in lieu of a degree.
  
• Demonstrated ability to manage multiple projects and tasks in an organized and efficient manner in an environment that requires one to be able to work effectively both independently and as a team member.
  
• Demonstrated ability to maintain confidentiality, work with sensitive issues, and exercise good judgment under pressure.
  
• Attention to detail.
  
• Reporting skills and experience.
  
• Data detective and troubleshooting capabilities.
  

And who also has (preferred):

• Bachelors degree in a pertinent field, such as mathematics, finance/accounting, or a technology/data-centered field (like computer science or data analytics).
  
• Familiarity with constituent/customer relationship management (CRM) systems (i.e. Technolutions Slate), document imaging systems (i.e. Ascend), enterprise resource planning (ERP) systems (i.e. Banner, Workday), and Google and Microsoft Office Suite applications (including email, spreadsheets, mail merge, etc.).
  

Job Exempt:
No
Salary Range:
19.74-24.67

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:
2024-08-06

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.E-Verify Posters (sharing the link to the posters, which are also attached)

To apply, visit https://bucknell.wd1.myworkdayjobs.com/en-US/External/job/Bucknell-University/Data---Technical-Operations-Specialist_R0000000524.



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