Director, Enrollment Services

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners in order to cultivate a community of advanced learners and connect students in and outside the classroom.

We are seeking a collaborative, energetic and forward-thinking leader to serve as the Director, Enrollment Services. Reporting to the Sr. Director Enrollment Management, the Director will oversee the strategic planning, policy formulation, and management related to initiatives that drive student enrollment and success. The Director of Enrollment Services plays a pivotal role in overseeing the enrollment process and managing student accounts within the institution. This position requires a strategic thinker with excellent leadership skills, a customer-centric mindset, and a deep understanding of enrollment management principles.

Specific Duties & Responsibilities

Enrollment Management

• Develop and implement strategies to optimize enrollment.
• Collaborate with academic and operational departments to ensure efficient enrollment processes.
• Analyze enrollment data and trends to identify areas for improvement and develop action plans accordingly.

Student Accounts Management

• Oversee the billing, invoicing, and collection processes for student accounts.
• Ensure compliance with financial aid regulations and policies.
• Address student inquiries and concerns related to billing, payments, and financial aid.

Team Leadership, Development and Planning

• Supervise and mentor staff within the admissions & registration and student accounts departments.
• Foster a collaborative and supportive work environment conducive to professional growth and development.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Prepare and manage the departmental budget, ensuring efficient use of resources.

Technology and Process Improvement

• Evaluate and implement technology solutions to streamline enrollment and student accounts processes.
• Identify opportunities for process improvement and efficiency gains.
• Collaborate with IT and other relevant departments to ensure systems integration and data integrity.

Supervisory Responsibility

• This position directly manages 2 professional staff

Minimum Qualifications

• Bachelor’s Degree from an accredited institution.
• At least 5-7 years of progressively responsible experience in registrar, admissions, student financial services or related areas.
• Demonstrated leadership experience with a track record of managing teams and driving results.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Knowledge of best practices in admissions, financial aid, and student accounts.
• Strong familiarity with student information systems and customer relationship management solutions.
• Effective leadership, collaborative team building and decision-making skills are essential.

Preferred Qualifications

• Knowledge of current and emerging gifted-learner trends and best practices preferred.
• At least 4 years of Student Information System (SIS) experience is required.
• Experience utilizing various types of quantitative and qualitative assessments to determine admissibility is highly desired.

Classified Title: Director CTY Enrollment Services
Job Posting Title (Working Title): Director, Enrollment Services
Role/Level/Range: L/04/LE
Starting Salary Range: $86,300 - $151,000 Annually ($118,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 37.5
Exempt Status: Exempt
Location: Hybrid/Mount Washington Campus
Department name: ​​​​​​​Enrollment Management
Personnel area: Academic and Business Centers

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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