RL&H Information Desk Coordinator

Position Information

University Code 19021 University Title Customer Service Representative 1 University Job Family General Administration ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title RL&H Information Desk Coordinator Position Number 572230 Is this employee on a H1B Visa? No Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department University Housing Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities
The Information Desk Coordinator serves as an Information Desk shift supervisor and assist the RL&H Coordinator of Desk Operations with daily oversight of the operations of information desks. They enforce policy and procedures among the employees; are responsible for management of staff at specific residence hall locations; are responsible for training, supervising, and evaluating all hourly undergraduate and graduate Desk Assistant staff; participate in an on-call rotation; work closely with university staff in crisis situations; respond to emergencies to support students and housing operations during weather-related or scheduled university closures, campus-wide disruptions, campus-wide health concerns or pandemics, etc. They assist in managing the administrative functions of residence hall information desks across campus such as managing the staff scheduling process, and provide leadership in promoting an atmosphere within the residential community that fosters responsible decision-making among the Desk Assistants. Minimum Hiring Standards

• Must have an HS diploma or GED .
• Must have excellent communication skills Must have intermediate-level computer skills and the ability to learn new software.
• Demonstrated commitment to student success and experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU .

Preferred Hiring Standards

• Security experience strongly preferred.
• Experience working in a university setting preferred.
• Related education/training certifications in security and/or supervision preferred.
• Prior supervisory experience preferred.

Required Licenses/ Certifications Anticipated Hiring Range $30,800.00 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours M-F, plus some evening and weekends Job Open Date 09/01/2021 Posting will close on or before Open Until Filled Yes Job Category Trades/ Housekeeping and Operations Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/109474 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or GED?
   • Yes
   • No
2. * Do you have a valid drivers license?
   • Yes
   • No
3. * Do you have excellent communication skills; both oral and written?
   • Yes
   • No
4. * Do you have intermediate level computer skills and the ability to learn new software.
   • Yes
   • No

Optional & Required Documents
Required Documents

1. Cover Letter/Letter of Application
2. Resume

Optional Documents