Student Success and Billing Specialist

- Communicate status updates within the area of responsibility to departmental administrators using the University’s tracking system and other reporting functions.
- Respond to all prospective student inquiries about the admissions process/requirements and program information.

- Collaborate and coordinate efforts with the Student Success and Operations Manager to identify and resolve barriers to entry, and uphold the customer service standards of the University.

- Coordinate efforts with the Student Success and Operations Manager and the VP of Kettering Global to ensure accuracy of admissions and matriculation records and maintain critical documents in student files utilizing Banner, Recruit, and paper documents.

- Review applications to determine if files are complete and ready for department/further review based on policies and requirements for admission.

- Receive, process, and upload documents to the Google Tracking System; requesting additional documentation as necessary, and problem-solving to aid in the completion of applications while adhering to data integrity and utilization practices.

- Prepares reports summarizing Online Education statistical data related to student numbers and course offerings.

- Participates in the development of and aids to oversee the implementation and administration of policies, systems, and procedures to ensure effective operations for Kettering Global.

- Assists in the creation of systems and procedures to assist operation practices, record-keeping systems, forms control, and budgetary and personnel requirements; implementing changes.

- Monitor the department review progress to ensure files are acted upon in a timely manner and decisions are provided to the applicant.

- Under the direction of the Student Success and Operations Manager, process payments for teaching/contributing faculty.
- Draft initial billings for GMTEP.

- Create PO requests as necessary.
- Create funds transfer requests as needed.
- Process Subject Matter Expert and ISD invoices.
- Provides initial oversight of billing for Operations with accurate and timely billing with academic partners.

- Maintain timely communication with all stakeholders.

- Maintain regular and consistent communication with applicants throughout the application process and with program coordinators on key issues that affect applicant admission.