Customer Relations Management (CRM) Systems Manager
- Employer
- Metropolitan State University (MN)
- Location
- Brooklyn Park, Minnesota, United States
- Salary
- Salary Not Specified
- Date posted
- Jul 18, 2024
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- Position Type
- Administrative, Business & Administrative Affairs, IT & Technology, Technology Administration/Other, Student Affairs, Enrollment Management
- Employment Type
- Full Time
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Working Title:
Customer Relations Management (CRM) Systems Manager
Institution:
North Hennepin Community College
Classification Title:
Information Technology Spec 2
Bargaining Unit / Union:
214: Minnesota Association of Professional Employees
City:
Brooklyn Park
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$27.76 - $45.14
Job Description
This position is responsible for administering college-wide customer relationship management (CRM) platforms. The portfolio of CRM and Student Success Management platforms under management may include, but is not limited to: a solution supporting admissions, recruitment, retention, alumni, partnerships, Foundation, and scholarships, a solution supporting student services and academic affairs departments, a comprehensive student mobile application platform, and an omnichannel solution supporting email communication, live chat, chatbots, and 2-way SMS messaging. This position is responsible for the overall implementation, configuration, and execution of these CRM systems. This position is the main liaison between the Student Affairs and Enrollment Management Division, IT department, CRM vendors, and the North Hennepin Community College departments utilizing these systems to ensure system use is optimized and business needs are met.
Minimum Qualifications:
Monday - Friday 8:00 a.m. - 4:30 p.m.
S ome nights and weekends may be required .
Telework:
O pportunity for partial telework based on the department needs.
About:
Why Choose NHCC ?
Choose to work at North Hennepin Community College ( NHCC ) and you will be joining a vibrant, and diverse professional community who believe in the power of education to change lives. NHCC welcomes their students and values their employees.
About the College:
NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the state of Minnesota. NHCC is a member of Minnesota State which is the fourth-largest system of two-year colleges and four-year universities in the nation.
Offering more than 70 academic programs to over 10,000 students NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to more than 25 clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.
Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
08-12-2024
Position End Date:
Open Date:
07-09-2024
Close Date:
07-24-2024
Posting Contact Name:
Melissa A Danner
Posting Contact Email:
ch8857pp@minnstate.edu
Working Title:
Customer Relations Management (CRM) Systems Manager
Institution:
North Hennepin Community College
Classification Title:
Information Technology Spec 2
Bargaining Unit / Union:
214: Minnesota Association of Professional Employees
City:
Brooklyn Park
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$27.76 - $45.14
Job Description
This position is responsible for administering college-wide customer relationship management (CRM) platforms. The portfolio of CRM and Student Success Management platforms under management may include, but is not limited to: a solution supporting admissions, recruitment, retention, alumni, partnerships, Foundation, and scholarships, a solution supporting student services and academic affairs departments, a comprehensive student mobile application platform, and an omnichannel solution supporting email communication, live chat, chatbots, and 2-way SMS messaging. This position is responsible for the overall implementation, configuration, and execution of these CRM systems. This position is the main liaison between the Student Affairs and Enrollment Management Division, IT department, CRM vendors, and the North Hennepin Community College departments utilizing these systems to ensure system use is optimized and business needs are met.
Minimum Qualifications:
- A two-year degree in an IT-related field and/or equivalent related experience providing technical support in an enterprise environment.
- 1 year of experience working within CRM systems or similar technologies
- Proven ability to analyze and recommend new technologies, processes, and procedures to solve problems
- Ability to instruct/train users of varying skill levels in the use of software/technical tools
- Ability to communicate written and oral technical information to technical and non-technical staff/users
- Experience administering and configuring CRM systems or similar technologies
- Proven project management experience
- Demonstrated analytic and problem-solving skills
- Demonstrated relationship management experience
- Understanding of Student Services functions and processes
- Experience with SQL and databases
Monday - Friday 8:00 a.m. - 4:30 p.m.
S ome nights and weekends may be required .
Telework:
O pportunity for partial telework based on the department needs.
About:
Why Choose NHCC ?
Choose to work at North Hennepin Community College ( NHCC ) and you will be joining a vibrant, and diverse professional community who believe in the power of education to change lives. NHCC welcomes their students and values their employees.
About the College:
NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the state of Minnesota. NHCC is a member of Minnesota State which is the fourth-largest system of two-year colleges and four-year universities in the nation.
Offering more than 70 academic programs to over 10,000 students NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to more than 25 clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.
Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
08-12-2024
Position End Date:
Open Date:
07-09-2024
Close Date:
07-24-2024
Posting Contact Name:
Melissa A Danner
Posting Contact Email:
ch8857pp@minnstate.edu
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