Manager of CRM Services

Founded by the Congregation of Holy Cross in 1948, Stonehill is a private Catholic college located just 22 miles from downtown Boston on a beautiful 384-acre campus in Easton, Massachusetts. With a student-to-faculty ratio of 13:1, the College engages its 2,500+ students in 80+ rigorous academic programs in the liberal arts, sciences, and pre-professional fields.

Faithful to the Holy Cross tradition in education, Stonehill College is committed to developing the moral, spiritual, intellectual, physical, and social competencies of its students and seeks to build and sustain a campus community that embraces diversity and inclusion in its teaching, learning, living, and working. Stonehill values the diversity of persons, opinions, and cultural and religious perspectives. In fulfillment of its motto, Lux et Spes (“Light and Hope”), the College cultivates in its students the competence to think, act, and lead with courage toward creating a more just and compassionate world.

Equal Employment Opportunity shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, and or ancestry. Stonehill College will adhere to the Federal Requirements of Title VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, the Age Discrimination in Employment Act of 1967, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and its amendments, the Immigration Reform and Control Act of 1986, the Massachusetts Fair Employment Practice Law, and all other applicable State and Federal laws. The College is committed to providing a work environment that is free of discrimination. All employees and applicants will be treated fairly, equitably, and with courtesy. Stonehill College encourages diversity and welcomes individuals who will enrich the cultural and diverse experiences of the campus. In accordance with Massachusetts law, employees of Stonehill College are considered employees-at-will.

Typically has supervisory responsibility for employees. Responsible for the planning, scheduling and completion of work flow.

Essential Duties & Responsibilities

Oversee the management, development, maintenance, and support of enterprise CRM platforms, including but not limited to Slate for Admissions and Slate for Student Success. Lead the multi-year project to implement Slate for Student Success and participate on the project steering committee.

Plan and manage the administration of CRM Platforms, including new product features and customization to meet requirements, and provide consultative guidance to colleagues and campus constituents related to CRM features, requests, and issues.

Employ IT project and request procedures to manage incoming requests and coordinate implementation efforts with staff responsible for the operational support of CRM applications used in Admissions, Athletics, Financial Aid, Graduate Studies, and the Nav Center for Student Success.

Coordinate with Marketing and Communications & Media Relations to support their use of CRM platforms to communicate with various constituents using a variety of channels.

Evaluate and recommend CRM integrations and ancillary software like Axiom for data transfer. Oversee the resolution of platform problems and work with vendors to resolve issues.

Establish procedures and standards for configurations, data management, naming, and documentation.

Monitor and ensure compliance with college policies including FERPA, security, access, and other IT procedures.

Participate in the preparation of and response to business continuity and disaster recovery plans.

Maintain up-to-date knowledge of: enterprise CRM applications; coding tools and languages; Banner Student, Admissions, and Financial Aid systems; information security; and technology directions.

Respond to technical emergencies outside of normal working hours as needed.

Education and Experience

Bachelor’s Degree plus 3 years of significant experience with CRM applications is required; degree in Computer Science, Information Systems or a closely related field is preferred.

Three years of experience managing a CRM platform is required; experience with Technolutions Slate is preferred.

Experience with the Ellucian Banner suite is preferred.

Demonstrated experience with SQL, HTML, and CSS is required.

Demonstrated experience leading and managing IT projects is required.

Interested applicants are asked to submit a resume and cover letter via the URL link:

Stonehill College Employment Site | Manager of CRM Services

Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Stonehill College is an equal opportunity employer committed to diversity.