Ambulatory Service Manager, College of Veterinary Medicine

Ambulatory Service Manager, College of Veterinary Medicine


Location:
Open Date:

Description

Clemson University


WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

The Ambulatory Service Manager oversees the operations of the Clemson CVM Ambulatory Service. This position ensures the smooth functioning of day-to-day operations, manages administrative tasks, and provides operational leadership to our team of veterinary professionals in the ambulatory service. Performs other duties as assigned.

JOB DUTIES:

50% - Essential - Operational Management: Oversee the daily operations of the ambulatory veterinary practice, ensuring efficient workflow and excellent customer service. Coordinate and schedule ambulatory appointments, responding promptly to client inquiries and emergencies. Manage inventory and supplies, ensuring adequate stock levels for ambulatory services and ordering supplies when inventory is low. Accompany the on-duty DVM on calls to provide technical assistance as needed. Assist veterinarians with data entry into the EMR, both during and outside of service calls. Monitor financial performance and budget adherence, identifying opportunities for cost optimization and revenue growth. Assist CVM Business Office team in preparing financial reports, including revenue analysis, expense tracking, and forecasting. Coordinate billing and invoicing processes, ensuring accurate and timely payment collection. Assist in the active clinical education of professional veterinary students.

25% - Essential - Client Relations: Build and maintain strong relationships with clients, addressing concerns and ensuring their satisfaction with ambulatory services and escalating client issues or concerns as needed. Collaborate with veterinarians to develop client education programs and outreach initiatives. Act as a liaison between clients and veterinary staff, facilitating communication and resolving issues effectively.

15% - Essential - Quality Assurance and Compliance: Implement quality assurance measures to uphold the highest standards of care in veterinary ambulatory services. Implement protocols and procedures to maintain compliance with regulatory standards and ensure the safety of staff, clients, and animals. Ensure compliance with regulatory requirements, including licensing, accreditation, and record-keeping. Monitor and evaluate the effectiveness of protocols and procedures, making recommendations for improvement as needed. Support veterinarians in providing reporting requirements to University Veterinarian, IACUC, AALAC, etc.

10% - Essential - Strategic Planning: Collaborate with CVM leadership to develop and implement strategic plans for business growth and expansion of ambulatory services. Collaborate with CVM leadership to ensure that the Ambulatory Service meets all the requirements and expectations for DVM student training. Identify market trends and opportunities to enhance the practice's competitive position and service offerings. Participate in long-term planning and goal setting to achieve organizational objectives.

MINIMUM REQUIREMENTS:

Education - Associate's Degree with experience in computer operations or a related data processing field. Related experience may be substituted for the required associate's degree on a year-for-year basis.


Experience - 3+ years of experience in veterinary practice management, preferably in ambulatory services or large animal practice. Knowledge of veterinary medical terminology, procedures, and best practices. Previous experience as a veterinary assistant or veterinary technician is highly desirable.

PREFERRED REQUIREMENTS:

Education - Bachelor's Degree in business administration, veterinary management, or related field required, or equivalent combination of veterinary experience and licensure. LVT and/or master's degree highly preferred.


Experience - Preference is given to those with proficiency in veterinary practice management software, electronic medical records systems, and Microsoft Office Suite along with an understanding of financial principles, including budgeting, financial analysis, and revenue cycles.

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
Doesn't Provide Budget Input - Responsible for monitoring the department budget and may manage fund allocation. Approximate budget of $500,000.00.

PHYSICAL REQUIREMENTS:

Stand for prolonged period
Walk or move about
Use hands or feet to operate or handle machinery, equipment, etc
Ascend or descend (i.e. stairs, ladder)
Position self to accomplish task (i.e. stoop, kneel, crawl)
Communicate, converse, give direction, express oneself
Recognize or inspect visually
Move, transport, raise or lower
Extends hands or arms in any direction

WORKING CONDITIONS:

Exposure to heat or cold
Wet or humid
Exposure to bio-hazards (i.e. blood, bodily fluids)
Occasional overnight travel

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Anticipated Hiring Range ($70,000.00 - $80,000.00)


Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Essential Level 2 employee

Required to maintain/resume essential support functions, deliver direct care services, and/or provide recovery support before normal operations resume. Some positions in this category may be required to work remotely or be on-call.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

August 11, 2024 at 11:59pm EST

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, or related medical condition), national origin, age, disability, veteran's status, genetic information, or any other personal characteristic protected under applicable federal or state law. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.

Qualifications


Application Instructions


For more information and to apply, visit https://jobs.clemson.edu/psc/ps/JOBS/EXT/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&SiteId=1&FOCUS=Applicant&JobOpeningId=109097&PostingSeq=1

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