Program Specialist, EECPLL, W. P. Carey School of Business

The W. P. Carey School of Business, where business is personal ®, is searching for a Program Specialist to join its Executive Education, Corporate Partnerships, and Lifelong Learning Team (EECPLL). The position manages various aspects of the day-to-day operations of the Sr. Associate Dean’s office and serves as administrative contact for the office. We are seeking an individual with high level of interpersonal skills to handle mission critical situations and exercise prudent judgment with demonstrated poise, tact and diplomacy. Candidate must possess the ability to interact and communicate with a diverse community of individuals at all levels of the organization.

This position executes on the front-line of exceptional program delivery and innovation by assisting on all operational aspects of assigned events, managing communications, and organizing program logistics, and is responsible for efficient, cost-effective program coordination with the goal of providing extraordinary customer service in online, oncampus/ in-person, and/or hybrid environments. The Program Specialist will be responsible for coordinating and assisting with events for employers and participants and tracking participants using a Participant Data Management Software.

 

Job Family

 

Clerical & Admin Support

 

Department Name

 

WPC Executive Education EECPLL

 

Full-Time/Part-Time

 

Full-Time

 

VP Code

 

EXEC VP/PROVOST

 

Scope of Search

 

Open

 

Grant Funded Position

 

This is not a grant funded position and is not contingent on future grant funding.

 

Salary Range

 

Depends on experience

 

Close Date

 

23-July-2024

 

Category

 

02

 

 

 

Essential Duties

 

 

 

• Promotes a positive image of the University by greeting and recruiting visitors to the Sr. Associate Dean’s office.
• Responds to inquiries from diverse University constituents (e.g., learners, corporate stakeholders, faculty, staff, alumni)
• Refers inquiries or problems to the appropriate office or person, resolving problems, and following up to determine the inquirer's satisfaction with the response.
• Manages the Sr. Associate Dean’s calendar, including setting up meetings, making travel and accommodations arrangements and submitting appropriate credit card reconciliations/travel and expense reimbursements.
• Competently manages the scheduling of meetings via various platforms such as Zoom, Google, and other virtual settings.
• Prepares correspondence for distribution or approval and signature, checking the documents for completeness and accuracy with the highest attention to detail.
• Prepares word-processed reports, memorandums, and meeting minutes with a high level of accuracy and efficiency.
• Prepares reports and effectively and clearly communicates with team members in a timely and professional manner and assists with events.
• Provides administrative support as needed to all members in the Sr. Associate Dean’s office as needed.
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• When needed, performs tasks contributing to online and in-person program deliveries including participant registration, digital platform setup; maintenance, classroom booking and setup, curriculum and content coordination, copyright orders, catering selections, prepare seating charts, materials shipping, print orders and digital file organization, compile and distribute evaluation data, provide support to Program Managers.
• Anticipate, identify and troubleshoot risks that have the potential to affect program success.
• Monitor for continuous improvement possibilities for future enhancements to the client experience and internal efficiencies
• Order office supplies, maintain inventory
• Assist in the coordination and execution of WPC special events and conferences
• Physical presence at the workplace is an essential function of this position
• Other general administrative and operational duties, as assigned

 

 

Minimum Qualifications

 

 

 

Bachelor's degree in a related field AND two years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

 

 

Desired Qualifications

 

 

 

• Experience organizing events
• Experience coordinating and planning work-based learning programs
• Experience in follow-up and customer service skills
• Evidence of effective communication skills
• Experience with building connections and opportunities for participants/students/employees
• Experience working in being flexible and adaptive to changing priorities
• Experience with Event Management software including but not limited to Aventri, Eventbrite, Zoom Webinars etc.
• Experience in Microsoft Office and Adobe software
• Experience and sensitivity working with colleagues and students from diverse backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.

Working Environment

 

 

 

Professional, global, team-based environment; primary location is downtown Phoenix. In-person and remote collaboration with local and global colleagues. Majority of activities are performed in an environmentally controlled office setting. Use of E-mail, phone, and a variety of digital platforms. Use of software and computer equipment (monitor, keyboard, mouse) for extended periods of time. Use of office equipment: printers, copiers, fax machines, telephones,calculators. Lift and transport up to 20 pounds. Sustainability is embedded into departmental goals and operational practices.

Department Statement

 

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 20,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. 

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey.  Learn more at wpcarey.asu.edu.

All we do at ASU is guided and inspired by the University Charter, which reads: 
 
ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

 

 

ASU Statement

 

 

 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

 

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

 

Background Check Statement

 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

 

Instructions to Apply

 

 

 

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.