Administrative Support Specialist

Administrative Support Specialist

Department: Student Learning Center - 202120

Minimum Qualifications
Minimum Qualifications Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.



License/Certification Required


Essential Job Functions
Essential Job Functions
Individuals in this position will provide administrative support for the Student Learning Center’s increased student needs during the academic year, including but not limited to:

• Responding to email and phone communications accurately and professionally
• Scheduling appointments
• Booking workshops
• Creating engaging advertisements for Courses and Workshops
• Creating newsletter and call campaigns
• Processing early progress reports
• Tracking student requirements met and reporting on student appointments as needed
• Placing and lifting registration holds
• Coordinating and delivering midterm grade reports

This position will respond to student, faculty, staff, and public inquiries as needed relative to the the Student Learning Center and keeping in mind procedures under FERPA guidelines. They also may review and/or add to student information in DegreeWorks, Banner and Trac Cloud. Individuals will also access and analyze Banner and Trac Cloud reports. Other administrativeduties will include room reservations, and management of phone and drop-in traffic as needed.
This position requires knowledge of University structure, services, programs, procedures, and practices. Employees in this position should have a strong attention to detail and commitment to accuracy in record keeping. The position requires daily use of various office technology and software applications. Individuals in this position will be able to interpret policies and address inquiries pertaining to student academic records.
This position provides administrative and communications support in a clear, concise, organized manner in multiple formats such as emails, letters, memos, reports, spreadsheets, for the Student Learning Center. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Records and documents information accurately.
In addition, the position:

• Uses our established data systems for managing student records.
• Demonstrates in-depth knowledge of Academic Policies and Procedures in order to apply judgment to student requests.
• Demonstrates knowledge regarding University resources to assist and refer students beyond our office.
• Uses the Trac Cloud calendaring system to assist students in making appointments.
• Uses appropriate software applications, especially spreadsheets, to provide administrative support to the Student Learning Center..
• Refers non-standard questions and problems to appropriate University office personnel.
• Serves as a point of contact for questions, concerns, and logistics.

Knowledge, Skills, & Abilities Required for this Position


Preferred Qualifications
Some post-secondary education plus 3-5 years of administrative experience. Ability to work effectively with a variety of personalities in a helpful, congenial, and professional manner.

Demonstrated experience in detailed and accurate record keeping. Demonstrated experience using administrative software (specifically Excel, Google Sheets).
Demonstrated use of University student information systems.



Work Schedule/Hours: Work schedule and hours are variable from10-30 hrs per week based on workload. On average, 20 hours per week is estimated.Hours will be within this window: M-F 8:00-5:00Months will be between August 1-May 15
Anticipated Hiring Range:
Closing Date: 9/6/2024

To apply, visit https://appstate.peopleadmin.com/postings/46884

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.


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