Student Success Coach - Vice Chancellor/Provost Office - 21062 (Multiple Openings) (UPDATED &

ATTENTION:

The Office of the Vice Chancellor-Provost at the University of Wisconsin-Whitewater seeks two Student Success Coaches (Retention Specialist, AE107).



JOB DETAILS:

The Student Success Coach will work as a team member in a fast-paced workplace focused on customer service and student success. This is a 12-month, full-time position that reports to the Assistant Director of Campus Tutorial Services, Testing Center, and Coordinator for Success Coaching and One Stop Shop. The Student Success Coach will offer holistic student support and guidance with navigating college life. Student Success Coaches will offer and provide individualized meetings and identify resources that support student success at UW-Whitewater academically, personally, socially and professionally. Student Success Coaches assist students with developing college life skills, help students feel more confident in their abilities, and become more knowledgeable about the resources available to them at UW-Whitewater.

Success Coaches are a primary point of contact that can support, challenge, and hold students accountable through Student Success Coaching sessions. Success Coaches also are a key point for student referrals to other student support services in which a Success Coach may not be an expert in. Success Coaching appointments are customized to meet the individualized needs of students and may include topics such as: goal setting, time management, organization, stress management, study skills, and also help students identify resources available to them both on and off campus.

QUALIFICATIONS:

Minimum Qualifications:

• Master's degree required (or enrollment in a Master's degree program with graduation expected within 18 months of starting the position).
• Minimum of five years of experience in a higher education setting such as Admissions Office, Academic Advising Office, Registrar's Office, Dean of Students Office, academic department, or relatable areas in student support, with at least two years of advising or Success Coaching experience.
• Demonstration of excellent organizational, communication, presentation, and interpersonal skills.
• Ability to work independently and as a member of a team.

Preferred qualifications:

• Earned Master's degree in higher education or closely related field.
• Five or more years of advising in a higher education or related experience in student support services.
• Knowledge of student information systems and document management systems, including PeopleSoft and Navigate EAB.
• Commitment to developing an inclusive and collaborative work environment among faculty, staff and students.
• Commitment to a student-centered approach with the ability to work with a diverse population.

Knowledge, Skills and Abilities:

Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.

Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills.

RESPONSIBILITIES:

The following examples of duties and responsibilities illustrate the general range of tasks assigned to the position, but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.

Success Coaching:

• Meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.
• Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided using the university’s chosen methodology in the focus areas of development (attainment or leaning outcomes, skills & competencies, student engagement & belonging, career preparation, academic achievement & persistence).
• Assist with students’ career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them.
• Assist and support all University retention related efforts and implement new interventions to increase student retention within the Success Coaching program.
• Provide appropriate, accurate, and timely referrals for students.
• Maintain confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.
• Maintain university-wide and college-specific knowledge of relevant policies, procedures and resources.
• Engage in and implement Success Coaching best practices.
• Assist with programming across campus, including but not limited to Student Orientation, Advising and Registration (SOAR), Warhawk Preview Days, New Student Seminar, Warhawk Welcome.
• Support summer bridge programs and activities, to best model student success coaching and cross-training opportunities.

Administrative Duties:

• Develop and maintain professional contacts with comparable UW units, businesses, education institutions, and vendors.
• Collaborate with academic advisors and other university stakeholders to support student success.
• Serve on university committees that support student success.
• Perform additional duties as assigned.
  

UNIVERSITY INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,000 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW has approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.

Belonging and mattering are central to the university's culture, and UW-Whitewater strives to maintain an environment where individual and collective efforts are valued and celebrated. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.



ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System ( https://www.wisconsin.edu ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report . If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.



COMPENSATION AND BENEFITS:

Well-qualified candidates can expect a starting annual salary commensurate with the candidate's education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .



CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.



TO ENSURE CONSIDERATION:

This position will remain open until filled. However, next review of applications will take place August 12th, 2024 . Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.

For questions regarding this position, please contact:

Melissa Walton

262-472-1385

waltonm@UWW.edu



TO APPLY:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

This Job ID is 21062.

Application Links:

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:

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A current employee of the University of Wisconsin System, click here:

UW-Whitewater Internal Applicants

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