Associate Director of Housing Administration

Chief Objective of Position

The Associate Director serves as a member of the Residence Life and Housing Administration central office team and is the staff member responsible for oversight, planning, and management of Housing Administration. This position is responsible for recommending and developing effective strategies targeted at maximizing housing occupancy and enhancing the satisfaction of residential students. The Associate Director will build partnerships with facilities and housekeeping staff to ensure residential facilities are safe, well-maintained, and meet Christopher Newport University’s standard of excellence. The Associate Director may assume the responsibilities of the Director of Residence Life and Housing Administration when absent by providing support and direction to faculty, staff, and students.
 

This position is a full-time, 12-month position with on-call requirements that include nights, weekends, breaks, and holidays. The position is live-off, therefore, requires staff to live within a reasonable response time from campus with reliable transportation.

Work Tasks

• Responsible for the occupancy management of residential facilities, including traditional-style Main Campus halls with 9-month contracts, apartment-style East Campus and Rappahannock halls for 10- and 12-month contracts, and Greek Village.
• Responsible for providing leadership to day-to-day housing administration, including room selection, room assignments, room changes, occupancy reporting, optimization of space, follow-up on open work orders, communication with students and families, break housing and late stay requests, summer housing, and damage billing.
• Serves as the contract administrator for the Housing Management System (StarRez) , and coordinates training to others in use of various functions within the StarRez system, as applicable.
• Prepares, reviews, and analyzes reports pertaining to the financial and operating performance of Residence Life and Housing administration and operations, including but not limited to, housing assignments, housing vacancies, revenues, expenses, and pending accounts receivable.
• Works to ensure accuracy of all charges to student accounts and record keeping within assigned areas of responsibility.
• Serves as a member of the housing exemption request committee.
• Directly supervise the Senior Manager of University Housing Administration Support and the University Housing Administrative Coordinator. Indirectly supervise the University Housing Analyst and student workers.
• Serves as a point of contact for students, employees, and families regarding housing concerns and use appropriate personnel and resources toward a resolution.
• Supports the Director in the general management and administration of the Office of Residence Life and Housing. Shares in the department’s overall direction by assuming responsibility in the absence of the Director. In consultation with the Director, provides budget management.
• Serves on Division of Student Affairs committees as determined by the Director.
• Collaborates with administrative units in Student Affairs, Student Services, Auxiliary Services, and Facilities Management, to foster an environment of overall student success.
• Participates in university events and assigned duties that support the academic mission of the University, the mission of the Student Affairs division, the goals of Residence Life and Housing Administration, including but not limited to Orientation, Commencement, Move-In, Move-Out, RF/RA/FDA training, and Admission Events. This may include participation at night and on weekends.
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Demonstrates a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. Values diversity and is committed to creating an inclusive environment for all employees as well as fully supports the “Students First” value at Christopher Newport University.
• Depending on the situation, this position may be designated during emergency closings. Designated employees are exempt and non-exempt employees who are required to work during an authorized closing because their positions have been designated by their agencies as essential to agency operations during emergencies. (Designated employees may be required to work during times they are not regularly scheduled to work.)
• Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
• Immediately report unsafe work conditions and work-related incidents to your supervisor and participate in accident investigation requests.
• Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.
• Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.
• Ensure employees under your supervision are trained in safety standards and procedures for their positions.
• Performs other duties as assigned (examples include: committee work, review/revision of office publications and forms, advising organizations, etc.).

Knowledge, Skills, Abilities (KSA's) related to position

• Excellent interpersonal and communication skills.
• Ability to work effectively with various constituencies.
• Excellent written and presentation skills.
• Ability to multitask, prioritize, and work independently and collaboratively.
• Ability to accommodate evening and weekend work.
• Database and application management skills.
• Ability to analyze complex business processes and data sets, determine valuable insights, and communicate technical concepts effectively to non-technical end users.

Required Education

Master’s degree or a Bachelor’s degree with experience that equates to an advanced degree.

Additional Consideration - Education

Master’s degree.

Experience Required

• Previous experience working in a university setting.
• Demonstrated experience working with students.
• Supervision experience.

Additional Consideration - Experience

• Experience in direct involvement with university housing administration and/or operations.
• Significant experience in supervision beyond the student staff level.
• Directly relatable experience with software applications, project management, or financial analysis.
• Experience problem-solving related to business processes or customer experience.

Salary Information

Starting at $68,000, commensurate with education and experience.

CNU Information

Selected by The Princeton Review to be included in the 388 Best Colleges: 2023 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 4,500 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide as the #1 public regional university in Virginia and #3 in the South. The campus, convenient to neighborhoods, parks and the James River, features stunning public art and grounds and classical architecture.

Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit www.cnu.edu.

Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

This position will be posted until filled, however for priority consideration, please apply by July 14, 2024.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.