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Residence Life Coordinator - 2484

University of North Carolina at Pembroke
Pembroke, North Carolina (US)
Commensurate upon Education and Experience
Date posted
Jun 24, 2024

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Position Type
Administrative, Student Affairs, Residence Life
Employment Level
Employment Type
Full Time

Establish and maintain communication with students living in the facility through individual contacts, meetings, and discussions.

  • Serve as a mediator/facilitator when necessary to provide resolutions for interpersonal conflicts between students.
  • Develop and maintain awareness of community issues for students in the facility through communication with area Residence Life staff and initiate efforts to respond to such issues.

Meet with students and serve as Conduct Hearing Officer for students referred for disciplinary concerns; enact appropriate conduct sanctions and/or developmental counseling to effectively resolve disciplinary problems in consultation with the Associate Director and/or Director of Housing and Residence Life or Director of Student Conduct.

Assume “on-call” responsibility for all area residence halls and apartments on a scheduled basis. Participate in the overall planning and management of Housing and Residence Life and provide input in the development of policies and procedures

  • Work efficiently and cooperatively with applicable personnel/staff to respond to all emergency and crisis situations.
  • Serve as a resource for staff and students in dealing with specific residence hall and apartment problems including roommate conflicts, personal and emotional problems, diversity issues, and other developmental concerns; Develop a familiarity with campus and community resources to ensure timely, efficient referrals when appropriate.

Supervise Graduate Assistant (where applicable) & undergraduate students working as Resident Advisors student staff (resident advisors, desk assistants) in assigned area(s) in Housing and Residence Life.

  • Evaluate work performance in accordance with Department and University goals, objectives, policies and procedures. Ensure compliance with procedures.

Participate in recruitment, selection and training for all Resident Advisors. Create and implement staff development programs in conjunction with the Associate Director; attend, participate in and help plan, professional development sessions and training.

Assist in the administration of the departmental assessment plan including; administering the Quality of Life Survey and student focus groups.

  • Adheres to and upholds the ethical standards of the profession as outlined by the Association of Colleges and University Housing Officers – International (ACUHO-I)
  • Participates in summer projects including but not limited to summer conferences, ad hoc committee work, building preparations, & summer orientation
  • Participate on task forces, and group goal planning and objective setting.
  • Foster and maintain effective working relationships with various campus departments; including, but not limited to: Facilities, Campus Police, Counseling and Psychological Services (CAPS), Student Health Services, other departments within Student Affairs and throughout the campus community.

Serve as facility manager including conducting room checks, reporting and following up on housekeeping, maintenance and facilities requests.

  • Coordinate facility turnover and damage billing process over summer and winter break periods. Serve as facility manager for community center to include conducting building checks, following up on maintenance issues, and facilitate equipment and room usage
  • Assist the Central Housing Staff in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements to housekeeping services, and preventative maintenance and safety measures.

Other duties as assigned by supervisors

This position is designated as Mandatory Personnel. Employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events.

Minimum Training and Experience Requirements:

  • Master’s degree required.
  • Experience with successful hiring, training, and supervision of student staff required.
  • Knowledge of student development theory, application, and current trends.
  • Demonstrated supervisory, budgeting and fiscal management, communication, writing, planning, problem-solving, technology, leadership, team building, partnership building, and organizational skills.
  • Ability to seek innovative solutions to problems.
  • Must be student-oriented and have a commitment to working in a team-based, collaborative environment along with the ability to work with a culturally diverse student population.

Management Preferences:  Additional years of experience demonstrating progressive leadership responsibilities preferred.

Special Instructions to Applicants:  This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.


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