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Student Care Coordinator

Dallas College
Irving, Texas, United States
Salary Not Specified
Date posted
Jun 19, 2024
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Weekly Work Hours


Compensation Range

Staff Range N05 Salary

Salary Minimum

$53,000.00 Annually


United States of America (Exempt)

Position Type


Position Summary

The Student Care Coordinator will be a part of a team assisting students in obtaining resources that will improve their daily life and student experience. The Student Care Coordinator will connect students with campus and community resources that help students cope with problems and solve issues that may be related to food insecurity, housing issues, financial well-being and family crises; and serve as a resource to Dallas College faculty and staff by informing the campus community of various resources for at-risk students. This position works in collaboration with campus and statewide stakeholders, and they are essential in identifying resources, following up on cases assigned and assisting students to persist to graduation. Position will also run workshops and assist with campus events that promote well-being. This position requires travel and a flexible schedule including evening and weekend hours.

Required Knowledge, Skills & Abilities
  • Knowledge of the purpose of community colleges and the vision of Dallas College.

  • Skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and proficiency in the use of Microsoft application software.

  • Experience leading or managing major change initiatives.

  • Employ and deploy data-informed and results oriented initiatives.

  • Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition.

  • An understanding of contemporary issues in higher education is required through professional development activities.

  • Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.).

  • Ability to maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.

  • Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.

  • Highly collaborative leader with experience in a comparable and complex college/university with a proven track record of enhancing quality, institutional excellence, and student success.

  • Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community and health care, social service network related to student basic mental health, physical, spiritual and social needs.

  • Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies.

  • Knowledge of applicable laws and regulations regarding student accessibility and the Americans with Disabilities Act.

  • Excellent time management, and organizational and problem-solving skills.

  • Demonstrated success working with diverse communities.

  • Responds appropriately to issues in a dynamic, rapidly changing educational/economic environment.

Key Responsibilities
  • Implementation and leverage technology platforms such as Titanium and Pieces to support the student care network.

  • Work with:

Connection Staff
24 Hour Emergency Call Center and Services
Community Resources and Events
  • Expand wrap-around basic needs supports by connecting existing student services (including transportation, childcare, emergency aid, benefits screening, and food assistance, etc.); planning and leading cross-training; and supporting interdepartmental collaboration.

  • Create supports for students including a resource support series, webpage with resources for parents, and other initiatives.

  • Explore expanded childcare connections and support.

  • Support and scale initiatives to address student housing insecurity by establishing student-centered goals, connecting community resources and partners to advance current conversations, and conducting student needs assessments.

  • Develop, deliver, and evaluate interventions and sustainable programs over multiple campuses that ameliorate basic needs in a manner that promotes dignity and minimizes marginalization.

  • Communicate, increase awareness, and advocate for students’ basic needs to a range of audiences both on campus and in the community.

  • Engage in comprehensive assessment, evaluation, and program improvement by regularly tracking, communicating, and reporting relevant data; integrate feedback into program operations; and develop and review key performance indicators to reduce students’ food, housing, and financial insecurity.

  • Attend relevant trainings and meetings to increase knowledge and expand network of contacts in the community.

  • Plan, organize, and implement campus wide educational programs and participate in outreach activities including but not limited to tabling at key events, integrating information into new student orientations or onboarding processes, presenting to student clubs, and increasing the college’s awareness and knowledge of student basic needs through presentations and educational events.

  • Serve as a contact for faculty, staff, students (individuals and clubs), and alumni with basic needs inquiries and respond to emails.

  • Assist department personnel with other Student Engagement activities that support student success, holistic wellness, and a sense of belonging, as needed.

  • Completes required Dallas College Professional Development training hours per academic year.

  • Performs other job duties as required.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience
  • Associates Degree in related fields. Official transcripts required.

  • Two (2) years of Demonstrable administrative and leadership experience.

  • Current and valid Texas driver’s license required.

  • Experience working with and leading diverse student and staff populations.

  • Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.

  • Bilingual preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. **

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications DeadlineJuly 5, 2024

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