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Customer Service Shift Supervisor

Job Details

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Location: Manassas, VA

Workplace Type: On Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position:

Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises — ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Typical available shifts (Day/hours):
  • Option 1: Early weekday morning shifts (4:45am-10am)
  • Option 2: Day shifts (Mondays through Fridays, 10am-4pm)
  • Option 3: Evening weekday shifts (typically 4pm-10pm, Mondays through Thursdays; 4pm-8pm, Fridays)
  • Option 4: Weekend shifts (early and late shifts — Saturdays and Sundays)
Please be explicit about which option(s) ( 1, 2, 3, or 4 ) interest(s) you.


Responsibilities include reading and answering emails from members on the registration account, reconciling and closing register business at the end of their shift, maintaining the safety of our members and other employees, and assuring that all staff follow all procedures related to emergency and security matters.

Required Qualifications:

The qualified candidate will have proven leadership skills, unquestionable reliability, and can become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects. An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.

Preferred Qualifications:

Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.

Instructions to Applicants:

For full consideration, applicants must apply for Customer Service Shift Supervisor at Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date: June 18, 2024

For Full Consideration, Apply by: July 15, 2024

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at


George Mason Welcomes All Together Different

A Remarkable Student Body from All 50 States and 130 Countries

George Mason University

George Mason is fueled by differences, but thrives in a shared dream: to change the world and create a better tomorrow. Our vision is your world, transformed.

As Virginia’s largest public research university, George Mason University provides a college experience like no other. George Mason offers more than 200 undergraduate and graduate degrees and numerous minors and certificate programs to customize your education and meet your career and personal goals. George Mason's six-year graduation rate exceeds the national average, with no disparity based on ethnicity or economic status.

Every day, George Mason's faculty, staff, students, and partners work to solve pressing problems, illuminate important issues, and shape decisions on policy. They are driven by the urge to break new ground and have a meaningful impact in the world. Maybe that is why U.S. News and World Report ranks George Mason No. 1 in Virginia and No. 9 nationally among public institutions for innovation. George Mason is among the top ten in research growth among U.S. public universities, according to the National Science Foundation. The organization FIRE ranks George Mason in the top 20 nationally among public institutions for welcoming and fostering free speech. George Mason values thinking, speaking, and acting in ways that break the mold and create progress.

The George Mason community extends beyond just the classroom, connecting with government, industry, and global opportunities. Through these connections, George Mason is able to make a larger impact on the economy and workforce by creating educational opportunities for professionals. Fuse, our 345,000 square foot development project in the innovation corridor of Arlington, will offer students, researchers, commercial partners, and technical vanguard an opportunity to take part in an immersive atmosphere of ideation and innovation. Mason Enterprise Center achieved $3.7 billion in economic impact in 2023 by providing training, counseling, and support for small businesses and entrepreneurs. The Mason Talent Exchange helps employers craft micro-credential programs to fill critical skill gaps.

George Mason University II


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