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Accessibility Services Coordinator

Stonehill College
North Easton, Massachusetts
Health, dental, and vision insurance, Life Insurance, LTD, 403(b) retirement fund through TIAA
Date posted
Jun 18, 2024

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Job Details

Founded by the Congregation of Holy Cross in 1948, Stonehill is a private Catholic college located just 22 miles from downtown Boston on a beautiful 384-acre campus in Easton, Massachusetts. With a student-to-faculty ratio of 13:1, the College engages its 2,500+ students in 80+ rigorous academic programs in the liberal arts, sciences, and pre-professional fields.

Faithful to the Holy Cross tradition in education, Stonehill College is committed to developing the moral, spiritual, intellectual, physical, and social competencies of its students and seeks to build and sustain a campus community that embraces diversity and inclusion in its teaching, learning, living, and working. Stonehill values the diversity of persons, opinions, and cultural and religious perspectives. In fulfillment of its motto, Lux et Spes (“Light and Hope”), the College cultivates in its students the competence to think, act, and lead with courage towards creating a more just and compassionate world.

Equal Employment Opportunity shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, and or ancestry. Stonehill College will adhere to the Federal Requirements of Title VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, the Age Discrimination in Employment Act of 1967, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and its amendments, the Immigration Reform and Control Act of 1986, the Massachusetts Fair Employment Practice Law, and all other applicable State and Federal laws. The College is committed to providing a work environment that is free of discrimination. All employees and applicants will be treated fairly, equitably, and with courtesy. Stonehill College encourages diversity and welcomes individuals who will enrich the cultural and diverse experiences of the campus. In accordance with Massachusetts law, employees of Stonehill College are considered employees-at-will.

This position will coordinate the office and administrative needs of the Accessibility Services team at Stonehill College and provide support to the students who receive accommodations. The coordinator will communicate with students, faculty, and families who visit the office, who email, or who call with questions or concerns. As part of the Navigation Center for Student Success, this position joins a team committed to the success of each student at Stonehill. 

Accessibility Services celebrates access, equity, and inclusion. Appreciating that disability is integral to the diversity of our campus, we collaborate across the Stonehill community to create an environment that welcomes and encourages the full participation of students with disabilities in all aspects of campus life.

Candidates for this position should celebrate neurodiversity and the ways in which it enriches our community.

Essential Duties & Responsibilities

Office Administration:

  • Manage the phone and email for the Accessibility Services Office, utilizing excellent communication skills to answer questions and direct inquiries appropriately.
  • Serve as the first point of contact for all visitors to the busy office.
  • Schedule appointments for students needing to meet with the accessibility team.
  • Track data including student activity for appointments and drop-in hours.
  • Maintain the AIM (Accessible Information Management LLC) database by recording student visits, entering notes from student intakes, and running reports. Manage incoming requests for housing accommodations by compiling applications and medical documentation for the Housing Committee to review.

Student Supervision

  • Manage 30+ student workers.
  • Recruit, train & supervise student-employees as proctors, note-takers, and front desk staff.
  • Approve timecards and all schedule changes for student employees.
  • Ensure peer notetakers are uploading accurate notes to AIM within 48 hours of class periods.

Exam Proctoring

  • Manage the exam proctoring process including scheduling exams for students and scheduling proctors. May occasionally need to proctor exams.
  • Securely receive and return exams to professors.
  • Address faculty and student concerns/questions regarding exams.

Assistive Technology

  • Manage assistive technology equipment inventory.
  • Research and provide alternative format materials for students, including scanning textbooks or exams as necessary.
  • Meet with students approved for assistive technologies as assist with setup (i.e., providing access/license code for software). Answer questions for students to troubleshoot issues such as error messages, ordering replacement parts, etc.

Direct Service

  • Manage concussion protocol including providing students with temporary accommodations.
  • Triage student concerns, recognizing students in distress and referring them appropriately.
  • Manage template emails to communicate regularly with all registered students, encouraging them to send Letters of Accommodation to faculty, attend drop-in hours, and sign up for exam proctoring.

Education & Experience

Bachelor’s degree in education, Psychology, Rehabilitation Counseling, Special Education, Higher Education Administration, or a related field. Experience working with students with learning differences, mental health, or other disabilities. Demonstrated commitment and experience working with diverse populations in multicultural settings.

Interested applicants are asked to submit a resume, cover letter, and diversity statement via the URL link. Reference contact information will be requested.

Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Stonehill College is an equal opportunity employer committed to diversity.


Stonehill is a Catholic college on a beautiful 384-acre campus in Easton, Massachusetts, a suburban community 22 miles south of Boston. Stonehill professors emphasize critical analysis and creative thinking while mentoring students in more than 100 academic programs in the liberal arts, sciences, business and pre-professional fields.

Stonehill College

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