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Undocumented Student Resource Coordinator

Position Details

University of Colorado | Denver

Official Title: Student Services Senior Professional

Working Title: Undocumented Student Resource Coordinator

FTE: Full Time 100% FTE

Salary Range: $ 50,217 - $52,000

Position # 00798115 – Requisition #33953

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit .

Job Description

* Applications are accepted electronically ONLY at *

This position is term-limited up to 2 years from hire date.

The Center for Identity & Inclusion (formerly known as Educational Opportunity Programs) was established in 1969. Comprised of six primary programs, the Center for Identity & Inclusion (CII) provides historically marginalized and traditionally underserved student groups with the essential tools, academic resources and opportunities to succeed at the University of Colorado Denver (CU Denver).

The six primary programs are: American Indian Student Services, Asian American Student Services, Black Student Services, Latinx Student Services, Undocumented Student Resources, and the Women & Gender Student Services. Furthermore, we acknowledge, support and embrace intersectionality and our aim is to bridge identity groups across acknowledged lines of difference. Each program offers a variety of services that are geared toward a specific affinity group; however, all our services, programs and events are open and available to all CU Denver students.

The Undocumented Student Resource Coordinator (USRC) is a vital member of CII and is responsible for planning, implementing, communicating, and evaluating various initiatives, activities, and projects designed to increase the success of CU Denver’s undocumented, refugee, and asylee student populations. In collaboration with campus partners, the USRC provides guidance and leadership to foster a safe and equitable learning environment that supports the enrollment, retention, and graduation of undocumented students. The USRC also works closely with campus departments and community organizations to advance the knowledge of and raise awareness about CU Denver’s diverse undocumented student community by developing and implementing educational programs and trainings specific to the undocumented student population utilizing feedback, research, and data analytics.

Moreover, the USRC builds and maintains partnerships with on- and off-campus resources to expand current services. This position will periodically advise campus leaders on a wide range of issues impacting the academic success of undocumented students, including the complex and rapidly changing landscape of immigration policies.

Undocumented Student Resource Coordinator

What you will do:

This position will provide leadership and guidance to the campus community regarding the advancement and success of the undocumented student population at CU Denver. The incumbent has overall responsibility for Undocumented Student Resource student programs, develops budget plans, planning, marketing, publicity and measurement of program effectiveness.

Operational & Administrative
  • In collaboration with LSS Program Director, develops, leads, designs, implements and evaluates effectiveness of programs and services that provide student support, advice and referrals related to various issues and challenges unique to undocumented students.

  • Conducts research of regional and national best practices and gathers feedback from campus community members and students to develop on-going programs to address evolving needs.

  • Collaborates with various campus departments to improve outcomes related to the inclusion, retention, and graduation of undocumented students.

  • With the support of LSS Director, develops and implements a communication plan to provide prospective, incoming, and enrolled undocumented students with timely information on programs, resources, opportunities, events, activities, important deadlines, and academic and co-curricular enrichment opportunities.

  • Oversees the preparation of data, progress and analytical reports and uses that information to influence and change programming, events and fundraising efforts to better serve undocumented students.

  • Maintains webpage, social media, and other online content to provide current and timely information to undocumented students, their families and allies.

  • Provides direction and support to volunteers, professional and student staff, as needed.

  • Under the direction of LSS Program Director, monitors and maintains a budget for operating expenses.

  • In collaboration with CII Program Directors oversees and supports the creation and organization of programs and services in support of the academic success, retention, and graduation of undocumented students particularly those who come from underserved backgrounds.

  • Establishes a community among undocumented students by offering ongoing program of activities to increase student contact, involvement, achievement and overall satisfaction.

  • Is knowledgeable to pertinent legislation, Deferred Action for Childhood Arrivals (DACA), Temporary Protected Status (TPS), and federal immigration law and policy.

  • Coordinate and connect students with legal resources.

  • Coordinates and/or provides appropriate training sessions, workshops, and resources for administrators, faculty, staff, and students.

  • Identifies, cultivates, and maintains relationships with local, regional, and national resources and organizations to establish a network of programs, services, and referrals in support of undocumented students.

  • Represents CU Denver at both on- and off-campus events for undocumented students.

  • Coordinates with campus partners to provide accessible academic advising for undocumented students.

  • Tracks the progress of undocumented students through routine meetings and interactions.

  • Develops on-going strategy for outreach and recruitment to continue to expand the services for future students.

  • Makes referrals to various support services including Admissions, Lynx Connect, Career Services, Counseling Center, Financial Aid, Housing, etc.

  • Designs and maintains processes to track academic success of student participants.

  • Collects information and provides data on academic needs of undocumented students.

  • Prepare evaluation reports, as needed, on academic progress, issues and concerns of undocumented students related to campus programs.

Other duties as assigned
  • Assist at annual University events which could occur on a weekend or evening.

  • Serves on project teams; participates in department task forces and committees as designated.

  • Attends conferences and keeps abreast of new developments in issues pertaining to undocumented students, access and equity programs that serve this population.

  • Fulfill other duties as assigned by the appropriate administrator.

Qualifications you already possess (Minimum Qualifications)
  • Bachelor’s degree from an accredited college or university in Higher Education, Counseling, Ethnic Studies or a related field.

  • Bilingual in Spanish, with a C1 or C2 level proficiency, in both oral and written communication.

  • Two (2) years of experience working in an institution of higher education in student activities, campus life, diversity office, including advising students individually and in groups, and in analysis and experience in the resolution of complex student services problems.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)
  • A master's or terminal degree in counseling, clinical psychology, social work, Student Affairs, Higher Education, or another related field.

  • Experience gathering student data, analysis and utilizing data for program evaluation and development.

  • Experience working at Hispanic Service Institution (HSI) and/or Asian American Native American Pacific Islander Serving Institution (AANAPISI).

Knowledge, Skills, and Abilities
  • Knowledge of the Colorado Application for State Financial Aid (CASFA) and/or Free Application for Federal Student Aid (FAFSA).

  • Demonstrated commitment to and enactment of the principles of intersectional identity formation and social justice.

  • Skill in working with marginalized, underserved, and underrepresented populations.

  • Ability to understand the intersectionality of social identities.

  • Ability to work with a diverse student and campus population.

  • Ability to work independently and represent the department at designated university functions.

  • Ability to interpret federal, state, and university policies and procedures.

  • Ability to communicate effectively in writing and through various technologies including the web and social networking platforms.

  • Ability to work with web-based programs and applications for communication, data gathering and analysis.

  • Ability to establish a cooperative working relationship with students, campus departments, and the public.

  • Ability to work on multiple projects with multiple deadlines and objectives.

  • Ability to produce and maintain extremely visible programs with political sensitivity.

  • Under the direction of LSS Program Director, demonstrates the ability to delegate and provide work direction, train, evaluate and provide feedback regarding professional and student staff.

  • Strong knowledge of Microsoft Office Suite including Outlook, Word, Excel and PowerPoint.

  • Ability to analyze complex situations accurately and adopt effective courses of action.

  • Knowledge of student leadership development issues including policies, procedures and practices to produce educationally and philosophically sound programs.

  • Knowledge of student development theory and research.

  • Ability to employ positive advisement and counseling skills.

  • Ability to act and use excellent judgment in a fast paced, service-oriented daily operation.

  • Ability to work in a highly collaborative, team-oriented environment.

Conditions of Employment
  • This position follows a hybrid work structure where t his position requires an onsite presence 3 days a week.

  • Occasional work during the evening and/or weekends may be required.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19 but is not required. COVID recommendations and information can be found at:

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $50,217 - $52,000 .

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by July 1st, 2024. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: and attach:

  1. A cover letter which specifically addresses the job requirements and outlines qualifications

  2. A current CV/resume

  3. List of three references (we will notify you prior to contacting both on and off-list references)

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ​.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Tawnya Boulier,

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