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Case Manager

University of Colorado Boulder
Boulder, Colorado, United States
Salary Not Specified
Date posted
Jun 17, 2024

Job Summary

The University of Colorado Boulder encourages applicants for a Case Manager position! This role is an integral part of the Student Support and Case Management (SSCM) team and is responsible for managing a revolving caseload of referrals. The Case Manager provides ongoing non-clinical support to students who are experiencing difficult life circumstances, and serves as a primary resource for student issues related to crisis intervention including the managing of crisis response. This role coordinates with multiple CU Boulder departments to facilitates communication to and from the Students of Concern Team (SOCT) and provides vital support to CU Boulder students.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications and information technology (IT).
With over 800 staff members in the Division of Student Affairs, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

Student Support & Case Management works with students to reduce the adverse impact of challenging situations. Staff takes a holistic, non-clinical case management approach to help students address their needs or personal life events that may affect their educational career. A case manager supports a student with facilitating connections and navigating resources and services, whether on campus or in the community. We assist students’ mental health, emotional well-being and safety by providing outreach, resources and referrals.

What Your Key Responsibilities Will Be

Case Management:
  • Provides ongoing case management support to student referrals of varying levels; assists referred students in making use of university and/or community resources and services; responds to walk-ins and phone calls related to students in distress.
  • Provides crisis response management to students in crisis situations.
  • Evaluates and presents cases to Students of Concern Team (SOCT) Dean of Students, or SSCM leadership as needed.
  • Provides one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
  • Coordinates with supervisor on pertinent ongoing cases, projects, and possible threats.
  • Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures.
  • Obtains and reviews updates on distressed students and facilitates the flow of information between appropriate offices both on campus and in the greater community.
  • Connects with parents/guardians, families, or designated emergency contacts as appropriate.
  • Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases.
  • Coordinates & implements recommendations from SOCT Team regarding students.
  • Maintains confidential student records; completes documentation and maintains record keeping of student cases in Maxient, an electronic database.
  • Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations. Follows up on cases through resolution.
  • Provides peer support to case managers and case consultation.
  • Prepares reports and presentations on case management process as requested.
  • Assists in collection and reporting of assessment data to provide support to in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services;
  • Assists in the development and maintenance of the website, links, brochures, communication, etc;
  • Assists with emergency operations planning, division education/training and tracking;
  • Serves on committees, task forces, and working groups as designated;
University Collaboration:
  • Manages referrals of students and provide feedback to referral agents.
  • Coordinates with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university;
  • Provides connection to resources for members of the campus community, including staff, faculty, departments, and colleges
  • Serves as liaison for designated on and off campus resources.
What You Should Know
  • Typically schedule is Monday through Friday 8am-5pm. Some nights and weekends.
  • This is a hybrid position with necessary in-person hours. Remote work is available depending on the needs of the day/office. Current work modality is 3 days in-person and 2 days remote.
What We Can Offer
  • The annual salary for this position is $56,000. Onboarding assistance is available within Student Affairs division guidelines.
  • Our outstanding benefits include:
    • Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
    • Access to medical, vision, dental and life insurance.
    • Tuition reimbursement.
    • A 10% employer contribution retirement plan.
    • EcoPass for free RTD rides.
    • Opportunity for career growth within the division of student affairs and the CU.
    • Boulder campus!


The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be collaborative. Be excited. Be Boulder.

What We Require
  • Bachelors degree in Social Work, Counseling, Human Services, Behavioral Sciences or a related field.
  • Two years of post bachelor professional experience providing case management or individualized support to students or clients.
  • Experience in crisis management and response.
What You Will Need
  • Ability to interact effectively with students, faculty/staff, parents.
  • An equity-minded approach to developing and implementing strategies that are intentionally designed to support equitable outcomes for all students.
  • Excellent written and verbal communication skills.
  • Knowledge of social work/case management standard processes and philosophies.
  • Ability to manage multiple priorities, including the triage and prioritization of information in a fast-paced environment.
  • Ability to work cooperatively with others within a multidisciplinary team environment.
  • Evidence of effective collaborative relationships with students, faculty, staff, and parents.
  • Demonstrated experience in facilitating training and presentations to students, staff, or faculty.
What We Would Like You to Have
  • Master's Degree in Higher Education, Social Work, Counseling or a related field.
  • Experience in a higher education setting.
  • Experience using Maxient.
  • Experience on a university behavioral intervention team or threat assessment team.
Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by July 1, 2024, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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