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Customer Service Representative

Job Details

Job Summary

The Harvard Museums of Science & Culture are dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – including fostering respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. To learn more about HMSC's mission, objectives, and core values, please visit our website

Serving as a member of the front-line staff for the Harvard Museum of Natural History (HMNH), the Customer Service Representative will provide the highest level of customer service to ensure that all museum visitors have a positive experience. This position involves welcoming visitors, performing diversified sales, merchandising, cashier duties, and conveying general museum information to the public in a professional manner.

Auto req ID


Job Code

403012 Staff Assistant I

Department Office Location

USA - MA - Cambridge

Business Title

Customer Service Representative


Harvard Museums of Science and Culture

Salary Grade


Time Status



55 - Hvd Union Cler & Tech Workers

Basic Qualifications
  • High school graduate or equivalent
  • Requires one year of retail experience; education may count toward experience
Additional Qualifications and Skills
  • Excellent communication skills, attention to detail, computer aptitude, punctuality, and a positive, team-oriented approach.
  • Familiarity with operating a computerized cash register.
  • Demonstrated proficiency in accomplishing multiple objectives in a fast-paced, high-volume atmosphere.
  • Attention to data accuracy and adherence to established departmental policy and procedure.
  • Interest in museums helpful.
  • Weekends and some holidays required. Note that the museums are open for business 357 days per year, and Visitor Services staff are considered essential employees to continue working throughout the year. The schedule is 7.5 hours on Sunday, 5 hours Wednesday-Thursday, and 7.5 hours Friday-Saturday, 32.5 hours per week.
  • Additional language skills a plus.
Additional Information

Other: The Harvard Museums of Science and Culture (HMSC) is a partnership of public museums in Harvard’s Faculty of Arts and Sciences that includes the Harvard Museum of Natural History, the Harvard Museum of the Ancient Near East, the Collection of Historical Scientific Instruments and the Peabody Museum of Archaeology and Ethnology.

This position is subject to background check.

All formal written offers will be made by FAS Human Resources


Harvard Museums of Science and Culture

Pre-Employment Screening

Education, Identity


Weekends and some holidays required. Note that the museums are open for business 357 days per year, and Visitor Services staff are considered essential employees to continue working throughout the year. The schedule is 7.5 hours on Sunday, 5 hours Wednesday-Thursday, and 7.5 hours Friday-Saturday, 32.5 hours per week.

Job Function

General Administration

Position Description
  • Greet visitors and provide assistance and information on an array of topics including exhibits, directions and building amenities, membership, shop sales, and general Harvard information as appropriate.
  • Assist with shop merchandising to maximize sales, productivity, and profitability.
  • Perform transactions on a computerized Point of Sale (POS) system.
  • Conduct basic opening procedures of the shop, be familiar with daily memos and schedules, and restock merchandise.
  • Conduct basic closing procedures including daily accounting and reconciliation, neatness in the shop, and organize all retail spaces including cash register areas, sales floor, and stock areas.
  • Assist in unpacking, receiving, pricing and replenishment of inventory on a timely basis. Perform physical inventory and cycle counts.
  • Respond to public safety issues and emergencies as required; report any physical plant or operations issues to appropriate staff.
  • As part of museums’ staffing plan, this role is expected to provide support to other visitor services locations as needed.
  • Perform other duties as assigned.

Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Physical Requirements

Must be able to routinely lift up to 30 lbs and climb stairs

Working Conditions

This position will be based in Cambridge, MA.

During emergency situations and severe inclement weather this position is designated as essential and critical to the operations of the FAS.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.


We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format


LinkedIn Recruiter Tag (for internal use only)

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.


 Harvard FAS

The Faculty of Arts and Sciences is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s PhD. programs (the Graduate School of Arts and Sciences, founded in 1872). The 40 academic departments and more than 30 centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

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