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RECORDS ASSOCIATE

Employer
University of Texas - Rio Grande Valley
Location
Texas, United States
Salary
Salary Not specified
Date posted
Jun 14, 2024

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Full Time


RECORDS ASSOCIATE

Posting Number: SRGV7624
Number of Vacancies: 1
Location: Brownsville, Texas
Department: Registrar
FLSA: Non-Exempt

Scope of Job:
Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves routine and non-routine customer problems.

Description of Duties:
• Reviews student records to ensure accuracy of data.
• Identifies discrepancies and determines appropriate course of action for complex issues.
• Audits, updates, and maintains records in student information system
• Processes requests for student transcripts, enrollment and degree verifications, address changes and other student records requests.
• Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students.
• Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.
• Prepares weekly reports and correspondence.
• Processes requests for residency reclassification, out-of-state tuition waivers, changes of major
• Reconciles data discrepancies for reporting requirements
• Assists with academic scheduling, registration, and supports faculty needs for assistance with the student information system
• Assists with commencement ceremonies
• Performs other duties as assigned.

Supervision Received:
General supervision from the Assistant University Registrar.

Supervision Given:
May supervise assigned support staff.

Required Education:
High school diploma or equivalent.

Preferred Education:
Associate’s degree or 60 hours of undergraduate coursework.

Licenses/Certifications:
None.

Required Experience:
• Four (4) years of clerical experience or in an area that is directly related to the duties specified above; or
• Two (2) years of clerical experience or in an area that is directly related to the duties specified above with an Associate’s degree or 60 hours of undergraduate coursework.

Preferred Experience:
N/A

Equipment:
Use of standard office equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required.

Other:
Ability to prioritize own workload and readjust as needed. Knowledge of customer service standards and procedures. Knowledge of the rules, regulations, and laws regarding student records. Must possess the ability to maintain confidentially of records and information.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 06/14/2024
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth
Gender
*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

To apply, visit https://careers.utrgv.edu/postings/43268 jeid-d6846c00f5750641a971632ebea80a18

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