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Police Dispatcher (Tech V), On-Call

Employer
University of Colorado System
Location
Boulder, Colorado, United States
Salary
Salary Not Specified
Date posted
Jun 13, 2024

Job Summary

The University of Colorado Boulder Police Department (CUPD) encourages applications for a Police Dispatcher (Tech V), On-Call! This position exists to protect the lives, health, safety and property of our community by expeditiously receiving, analyzing, interpreting, evaluating and prioritizing multiple simultaneous emergency requests for law-enforcement, fire, ambulance and rescue services and allocating, deploying and supervising the activities of responding units; to provide service to the University community, the general public, other public safety departments and outside agencies by receiving, analyzing, interpreting, evaluating and prioritizing multiple simultaneous non-emergency requests for information and assistance; to allocate, deploy and monitor the activities of the required non-emergency services; to direct and the request to the appropriate person, department or agency for resolution; to provide communications and information resource support for field units and outside agencies under various appropriate mutual aid agreements.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are

The Division of Public Safety seeks to facilitate and coordinate a culture that supports the Boulder campus’ commitment to maintain the highest level of ethics, integrity, and safety in the conduct of its operations. We do this though services to enhance community safety, protect life and property, and foster safe, secure, and ethical practices.

The Univiersity of Colorado (CU) Boulder is one of America's leading research universities and the flagship of the CU System. As a comprehensive public doctoral Research University, CU Boulder is a member of the Association of American Universities and is classified as an R1 University. The university has nine schools and colleges offering over 150 academic programs and enrolling 35,000 degree-seeking undergraduate and graduate students.

At CU Boulder, we believe in supporting each other and valuing everyone who is part of our community. Our values are expected of all Buffs and lead our actions in the classroom, on campus and in our community. At CU Boulder, we commit to building a more diverse and inclusive campus community. We value different backgrounds, identities and perspectives and believe that engagement with a wide range of ideas and viewpoints can help students learn and grow.

What Your Key Responsibilities Will Be

Receiving and Prioritizing Calls and Send Appropriate Response
  • Make decisions directly impacting the lives, health, safety and property of the public the State of Colorado and law-enforcement and emergency services personnel regarding the expeditious and effective selection, deployment and monitoring of law enforcement and emergency services resources in response to multiple simultaneous emergent calls for service such as crimes-in-progress, burglaries, thefts, fires, vehicle accidents, medical emergencies, natural disasters, hazardous materials incidents, civil disturbances and other public safety incidents.
  • Provide Life Safety Emergency Response for those with disabilities such as hearing/speech/vision via Text Telephone Device (TDD). Use of this device also requires competence in hearing impaired language skills which differ from those with normal senses and communicative abilities.
Documentation of all Incidents
  • Records and documents details of call information, resource deployment, response times, unit activity and status, personnel deployment and status, pending incident status and call loading by accessing and operating county-wide computer aided dispatching system.
Query and Disseminate from Data Bases
  • Expeditiously processes, coordinates and relays concise, accurate information by accessing, extracting, analyzing and interpreting general, criminal justice, departmental university and other printed or computer-based information resources.
Updating and Making Entries into Law Enforcement Data Bases
  • Enter, audit, modify, update, correct, remove, replace, record, document, retrieve, distribute and secure local, state and national criminal justice records and data bases, departmental and University databases, lists, logs, forms, files, records, memoranda and written procedures.
Community Outreach
  • Provide assistance to other campus departments for the development or understanding of their interactions with the communications center.
  • Understanding of communications equipment and its uses, knowledge to improve their ability to report incidents in a timely and concise manner to the center for general police responses and emergency responses and support for developing new programs that will interact with the communications center.
Training New Employees
  • Train new communications personnel by providing supervision, instruction, counseling, direction evaluation, critique, daily observation reports (DOR), on console experience using a structured departmental communications training program.
  • Prepare documents, memoranda, training materials, procedures manuals, disaster response protocols and other written materials for dissemination and distribution after review and approved by supervisors.
Mutual Aid
  • Ensure uninterrupted mutual aid, interoperability, and support with public safety communications for the city Boulder and Boulder County under mutual aid agreements by providing emergency and auxiliary inter-agency communications support, personnel and facilities.

What You Should Know
  • Ability and willingness to work multiple shifts, weekends and holidays as needed.
  • This position is designated as Essential Services and also as a Campus Security Authority.

What We Can Offer

The hourly On-Call Rate for this position is $31.18 - $39.54 per hour.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .
Be Statements

Be balanced. Be inspired. Be Boulder.
What We Require
  • Must be a Colorado resident to apply.
  • Five years of experience in an occupational field related to the work assigned to the position.
  • Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need
  • Proven track record of handling multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure.
  • Ability to communicate clearly and efficiently.
  • Ability to receive, comprehend, and rapidly relay accurate information.
  • Ability to maintain self-control during periods of extreme stress and pressure.
  • Ability to work closely with others to maintain calm, efficient operations.
  • Proven interpersonal, problem solving, and conflict resolution skills. Attention to detail and organizational skills.
  • Flexibility and openness to change.
  • Ability to learn communication system.
  • Ability to learn and use a variety of public safety specific technology and programs efficiently.
  • Ability to obtain CPR certification.
  • Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.

What We Would Like You to Have
  • Previous police dispatch and/or call-center experience.

Special Instructions

To apply, please submit the following materials:

  1. A current resume. Must include date ranges and whether full-time or part-time work.
  2. Optional: A cover letter that specifically addresses the job requirements and outlines qualifications.
  3. DD-214 for veteran applicants.
    • Qualified veterans are eligible for veteran preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to HRESmail@colorado.edu or send it via fax at 303-492-4693 and reference the job to which you are applying.
  4. If using the educational substitution for experience: proof of degree or transcripts.


We may request references at a later time.

Please apply by June 24 , 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

Select here for additional information regarding Classified Staff positions: https://www.colorado.edu/jobs/special-instructions-classified-staff-applicants
Essential Services
This position is designated “essential/critical services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for regularly assigned shifts during emergency campus closures.
Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu


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